DPA: Not able to authenticate with Sharepoint using full administration credentials

Summary: Data Protection Advisor reports “Unable to authenticate user in SharePoint server” with admin credentials; logs show NTLM fails due to missing domain info, a SharePoint misconfiguration. ...

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Symptoms



Not able to authenticate successfully user that has correct credentials.
Error noticed in DPA GUI when testing authentication is "Unable to authenticate user in SharePoint server".

Tested authentication in Data Protection Advisor (DPA) with following example URL:
http://<sharepointserver>:1234/emcdpa

Shared Documents URL:
http://<sharepointserver>:1234/emcdpa/_layouts/15/start.aspx#/Shared%20Documents1/Forms/Allitems.aspx

Customer followed procedure below and verified everything from Sharepoint side was configured correctly:

  1. On home page click on "Site Contents"
  2. Click on + new Subsite under Subsites
  3. Enter title and url (e.g. emcdpa), configure required permissions, click on Create
How to add Shared Documents:
  1. On home page (http://<sharepointserver>:1234/emcdpa/) open "Site Contents"
  2. Click on "add an app"
  3. Click on Document Library icon (the first one)
  4. In "Adding Document Library" enter "Shared Documents" as name
  5. Check the link for the newly created page (it should end with "/Shared%20Documents/Forms/AllItems.aspx")
  6. Everything from DPA side was also configured correctly.
Verified the following as well.  
-Telnet from Application server to sharepoint server were successful on port 1234
-From DPA Application host using IE web browser (not via DPA GUI), can access Shared Documents URL successfully with same user credential. 

Error noticed in the server log:

2016-04-25 09:06:02,482 DEBUG [com.emc.dpa.command.serversettings.ValidateSharePointSettingsCommandBean] (Thread-16152 (HornetQ-client-global-threads-279296719)) Unsuccessful validation of Sharepoint details using Basic authentication. Now trying NTLM authentication.

2016-04-25 09:06:02,482 DEBUG [com.emc.dpa.command.serversettings.ValidateSharePointSettingsCommandBean] (Thread-16152 (HornetQ-client-global-threads-279296719)) Validating Sharepoint Settings using NTLM authentication

2016-04-25 09:06:02,482 DEBUG [com.emc.dpa.command.serversettings.ValidateSharePointSettingsCommandBean] (Thread-16152 (HornetQ-client-global-threads-279296719)) Hostname is: <sharepointserver>

2016-04-25 09:06:02,482 ERROR [com.emc.dpa.command.serversettings.ValidateSharePointSettingsCommandBean] (Thread-16152 (HornetQ-client-global-threads-279296719)) Sharepoint with NTLM Authentication should have Domain Name:

2016-04-25 09:06:02,482 ERROR [com.emc.dpa.command.serversettings.ValidateSharePointSettingsCommandBean] (Thread-16152 (HornetQ-client-global-threads-279296719)) Got null HTTPResponse. For NTLM authentication, ensure that the domain information is also present in the username field.

Cause

The SharePoint server was not configured correctly causing the permissions issue.

Resolution

After the SharePoint experts were engaged they found the problem in the SharePoint log and were able to resolve the permissions issue.

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000054858
Article Type: Solution
Last Modified: 10 Dec 2025
Version:  5
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