How to Get Support for Wyse Management Suite

Affected Products:

• Wyse Management Suite Public Cloud
• Wyse Management Suite Private Cloud
• Wyse Management Suite Standard

Wyse Management Suite offers three variations of the product:

• Wyse Management Suite Public Cloud
  • Solution-as-a-Service (SaaS) offer
  • Full features and functions
  • Requires an active ProSupport license
• Wyse Management Suite Private Cloud
  • On-premises offer
  • Full features and functions
  • Requires an active ProSupport license

  See the Dell Knowledge Base article How to Install Wyse Management Suite (Private Cloud) for more information.

• Wyse Management Suite Standard
  • On-premises offer
  • Limited features and functions
  • Free with the purchase of compatible Wyse hardware

See Dell Knowledge Base articles for more information:

• • Wyse Management Suite Installation

Self-Help Options

Most technical issues or questions can be resolved by referencing:

• Wyse Management Suite Documentation
• Dell Knowledge Base
• How to Manage Licenses in Wyse Management Suite

To obtain support:

If you have a Dell service tag click Technical Support, otherwise click Order Support for more information:

Technical Support

1. Go to https://www.dell.com/support/home.
2. To the right of the page, select Contact Us and then click Technical Support
   
3. Click Enter service tag.
   
4. Under Identify your product, type your Service Tag and then click Submit.
   
   Note:

   • Service tag requirements differ between product offerings:
     • Wyse Management Suite Private and Public Cloud:
       • Enter the software service tag obtained through your product order.
     • Wyse Management Suite Standard:
       • Enter the hardware service tag for your Wyse thin client.
   • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
5. On prompt, select either International Support or Support in [REGION].
   
   Note:

   • [REGION] is based on the country or region that the product was purchased at.
   • Your [REGION] may differ from the above screenshot.
6. From the drop-down menu, select Software and 3rd party applications and then click Next.
   
7. Select an available contact option.
   

See the Dell Knowledge Base article How to Get Support for Dell ThinOS for more information.

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Order Support

1. Go to https://www.dell.com/support/home.
2. To the right of the page, select Contact Us and then click Order Support
   
3. Type your Order Number and then click Find My Order.
   
4. To the right of the page, click Contact Customer Support.
   
5. From the drop-down, select Missing or Wrong Items.
   
6. Select an available contact option.
   

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