A Warning Message is Displayed When Installing the Youku Application on Alienware Laptops

Summary: This article provides information about Alienware laptops displaying a warning message while installing the Youku application.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Alienware x14 R2
  • Alienware x16 R1
  • Alienware x16 R2

A warning message is displayed about a driver incompatibility with AliPaladin64.sys, while installing Youku on Alienware laptops.

Driver compatibility warning while installing Youku

Cause

Memory integrity blocked AliPaladin64.sys which is part of the Youku installation.

Resolution

Workaround:

  1. Press close, and the installation continues.
    Close button
  2. Click the windows start button, in the search box type Core isolation and turn off Memory integrity before installing Youku (a restart is required).
    Core isolation settings, turn off Memory integrity

Affected Products

Alienware x14 R2, Alienware x16 R1, Alienware x16 R2
Article Properties
Article Number: 000223190
Article Type: Solution
Last Modified: 02 Jul 2025
Version:  6
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