Dell Command Monitor Service Becomes Unresponsive or Fails to Start

Affected Products:

• Dell Command | Monitor

Symptoms:

• DCM services become unresponsive or fail to start
• WMI queries consistently fail
• Event logs may show WMI or service-related errors
• The device System Management Device appears in Device Manager

The System Management Device driver, when present, consumes system-level resources required by DCM services, particularly those relying on WMI (this results in conflict and eventual failure of the services).

Disable the conflicting driver using the PowerShell script below. This script can be deployed across devices using Microsoft Intune or another device management platforms.

# Specify the FriendlyName of the devices you want to disable
$friendlyName = "*System Management Device*"

# Get the InstanceIDs of the devices with the specified FriendlyName
$instanceIds = Get-PnpDevice -FriendlyName $friendlyName | Select-Object -ExpandProperty InstanceId

# Display the InstanceIDs for reference
Write-Output "InstanceIDs: $($instanceIds -join ', ')"

# Disable each device with the obtained InstanceIDs 
foreach ($instanceId in $instanceIds) {
    PnpUtil /disable-device $instanceId
    Write-Output "Device with InstanceID $instanceId has been disabled."
}