PowerProtect Data Manager: Storage Array Discover Fails

Summary: PowerProtect Data Manager Storage Array discover fails with ADSD0013: PowerStore discovery cannot be completed because of an internal server error.

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Symptoms

Two symptoms are seen:
  • The scheduled or manual discovery job for the storage array fails.
  • The problematic storage array's volume or volume group cannot be shown as the target one while doing restore.
Below error is seen in the discovery log: 
discovery-service.log: 2023-10-30T04:48:24.039Z ERROR [] [604c5853-8a26-4c6c-9e6c-3901bcbc0c64-akka.actor.default-dispatcher-5] [][][SUB_TASK_ID:aad2f7aa2ab0f9e9][TRACE_ID:927ed764cfef3843;JOB_ID:811ce7d1084f6791][] [c.e.b.d.a.p.a.PowerStoreApplianceActor.updateDataSourceResouce(317)] - Error during Error parsing response - {} 
com.emc.brs.discovery.adapters.powerStore.util.PowerStoreDiscoveryException: Internal Error: unable to parse json.

Cause

It is a parsing error.
SDMNG discovery model is not having a Fractured ENUM because of which parsing error appears.

Resolution

This issue is addressed in version 19.15.

Affected Products

PowerProtect Software
Article Properties
Article Number: 000219286
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  3
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