How to Retrieve an Image from Wyse Management Suite Cloud on a Windows 11 IoT Device

Affected Platforms:

• Latitude 3440
• Latitude 5440
• OptiPlex 3000 Thin Client
• OptiPlex All-in-One 7410
• OptiPlex All-in-One 7420
• OptiPlex Micro Plus 7010
• OptiPlex Micro Plus 7020
• Dell Pro 14 PC14250
• Dell Pro 24 All-in-One QC24251

Affected Operating Systems:

• Windows 11 IoT

These steps enable you to retrieve an image from a Windows 11 IoT device in WMS Cloud to your remote repository.

Steps to download an image:

1. From the WMS cloud portal, select the Devices tab
   
2. Click the device that you want to pull an image from the device list
3. On the device, go to More Actions and select Pull an image.
   
4. Select the File repository
   
5. Select Pull image
   

On the Windows 11 IoT device:

1. Select the relevant task to pull the image when prompted.
   
2. Select Pull after sysprep, adjust the password or domain settings if needed, then click Capture image.
   
   Note: Dell Imaging Manager Prompt is displayed.
   
3. Click OK (the task begins)
   
   
   • Upon completion of the tasks, the device automatically restarts.
     
   • The Windows 11 IoT device automatically logs in as a local user to perform these tasks:
     • Create a partition on the local drive.
     • Capture the device image and store it in the newly created partition.
     • The device automatically reboots to finalize the process.
     • There are several reboots that occur during the process.
       
   • The device is now uploading the image to the remote repository.
     
4. To verify the uploaded image:
   1. Log in to the WMS remote repository server
   2. Go to C:\WMS\RemoteRepo\repository\imagePull.
      • The image appears in the staging folder, typically within five minutes.