VxRail: Troubleshooting Guide for License Issues
Summary: This article provides information about troubleshooting VxRail licensing issues.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Which licenses are bundled with VxRail?
- VxRail Manager's license
- vCenter Standard license (internal vCenter implementations only; external implementations require a separately purchased license)
Third-Party licenses include:
- RecoverPoint for Virtual Machines (VMs): 5 VM licenses per node (for E,V,P,S series models) or 15 VM licenses per chassis for the G Series
- Isilon SD: This can scale up to 36 TB
ESXi and vSAN licenses must be purchased separately.
How to obtain vSphere licenses?
Contact your Dell Sales representative to obtain any vSphere licenses.
Upgrading and Downgrading vSphere licenses
To upgrade or downgrade your Broadcom License keys on the Broadcom support portal, review the following Broadcom KB article: Upgrade and Downgrade VMware License Keys
How to obtain trial vSphere licenses?
Dell cannot provide any trial nor evaluation vSphere licenses.
To obtain trials or proof of concept demonstrations for Broadcom software, review this KB article for process information: Broadcom trial software and proof of concept demonstrations
What support is available on the licenses?
The licensing purchased through Dell entitles you to support on the product it activates, which includes problems activating a valid license.
Broadcom ultimately owns and maintains all processes with the licenses itself otherwise.
If there are issues within the Broadcom Licensing Portal:
Open a ticket with Broadcom through your account. (Dell cannot open Licensing tickets on your behalf.)
Creating and managing Broadcom support cases
Additional Information
Affected Products
VxRail, VxRail 460 and 470 Nodes, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E460, VxRail E560, VxRail E560F, VxRail E560N, VxRail E660, VxRail E660F, VxRail E660N
, VxRail E665, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560F, VxRail P Series Nodes, VxRail P470, VxRail P570, VxRail P570F, VxRail P580N, VxRail P670F, VxRail P670N, VxRail P675F, VxRail P675N, VxRail S Series Nodes, VxRail S470, VxRail S570, VxRail S670, VxRail Software, VxRail V Series Nodes, VxRail V470, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VD-4510C, VxRail VD-4520C, VxRail VD Series Nodes, VxRail VE-660, VxRail VE-6615, VxRail VP-760, VxRail VP-7625, VxRail VS-760
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Article Properties
Article Number: 000020729
Article Type: How To
Last Modified: 16 May 2025
Version: 13
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