Data Domain: How to gather TSR logs
Summary: This article outlines the process for generating a Technical Support Report (TSR) log (also known as a SupportAssist bundle), on PowerProtect Data Domain platforms. These logs are essential for Support to diagnose and resolve various system-related issues. ...
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Instructions
Applies to:
- All Data Protection Appliances using the Dell PowerEdge Platform:
- e.g., DD3300, DD6400, DD640, DD6900, DD9400, DD9410, DD9900, DD9910, DP4400, DM5500
Purpose:
This article details the basic steps to generate a TSR log bundle (also known as SupportAssist) on PowerProtect Data Domain platforms.
The Technical Support Report (TSR) is a collection of logs for the Dell Server platform gathered from the iDRAC interface. To Configure iDRAC, see Installation Guide for relevant product on dell.com/support.
Tech Support uses these logs to identify various issues.
Procedure:
- Log in to iDRAC (Point a Web-Browser at the iDRAC IP address)
- Select the Maintenance tab
- Select SupportAssist tab
- Select Start a Collection button
- Select All logs to be in the bundle, then click Collect to start the log generation.
- Once the log collection is completed, select OK to start the download to your workstation.
- Upload to Dell Support with your preferred method.
- Attach to Service Request.
Or
- Request MFT link from Support.
Additional Information
How to Read the TSR Log:
- Extract the TSR file.
- Browse to the 'TSR' folder contained within.
- Open the 'viewer.html' file using a Web Browser (such as Chrome)
- Use the menus to browse to relevant or required content.
Example of the 'viewer.html' page: 
Related References:
- KB article 21505: How to: Connect to iDRAC via USB (All Data Protection Appliances on the Dell PowerEdge Platform) - if IP connection is not available. (Log in to Dell Support is required for access to this article.)
- See Product Installation Guides (on Dell.com/support ) for details on configuring iDRAC.
- KB article 22891: How to generate ESXi host logs and vCenter Support Bundle from the command line? (Log in to Dell Support is required for access to this article.)
- KB article 11126: IDPA: How to create and download a log bundle.
- KB article 22859: Avamar: How to run "getlogs" to gather Avamar server logs. (Log in to Dell Support is required for access to this article.)
- KB article 22926: Data Domain: How to collect/upload a support bundle (SUB) from a Data Domain Restorer (DDR). (Log in to Dell Support is required for access to this article.)
- PERC Logs (from ESXi):
- #
perccli show (Gather relevant Controller Number - Examples below are for Ctl 0) #perccli /c0 show termlog > termlog.txt#perccli /c0 show events type=includedeleted >perc_events.log
- #
This video shows how to collect and view the TSR:
Affected Products
PowerProtect Data Protection Appliance, Data DomainProducts
Data Domain, PowerProtect DP4400, DD6900 Appliance, DD9400 Appliance, DD9900 Appliance, Integrated Data Protection Appliance FamilyArticle Properties
Article Number: 000021925
Article Type: How To
Last Modified: 04 Jul 2025
Version: 8
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