IDPA: How to create and download a log bundle
Summary: This article explains how to collect a log bundle from the Appliance Configuration Manager (ACM) on an Integrated Data Protection Appliance (IDPA). The log bundle is essential for troubleshooting and support diagnostics. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Create a Log Bundle.
1. Open the UI of the ACM in a browser by accessing the following URL:
https://<acm_ip_or_fqdn>:85432. In the upper right corner of the dashboard select "Create log bundle" from the context menu under the log generation icon.
3. Select either a single component from which to collect logs, or choose "Select. All" to collect logs from all components.
4. Select "OK" to generate the log bundle.
Note: When choosing "Select All" from the component selection list, log bundle creation may take a significant amount of time.
Download a Log Bundle
1. Open the UI of the ACM in a browser by accessing the following URL:
https://<acm_ip_or_fqdn>:85432. In the upper right corner of the dashboard, select "Download log bundle" from the context menu under the log generation icon.
Additional Information
If a TSR (Hardware) log bundle has been requested, refer to article: Data Domain: How to gather TSR logs
Video for IDPA Logs and Bundles.
Affected Products
Integrated Data Protection Appliance FamilyProducts
PowerProtect DP4400, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance SoftwareArticle Properties
Article Number: 000011126
Article Type: How To
Last Modified: 26 Sep 2025
Version: 9
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.