Avamar - Cluster Configuration tool missing on cluster nodes

Summary: In a few cases, the client does not properly detect the Windows failover cluster installation.

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Symptoms

Avamar Windows Client is installed on a cluster node, however, the "Avamar cluster configuration tool" shortcut is missing from the desktop.
More investigation shows that the file "C:\Program Files\avs\bin\AvamarClusterConfiguration.exe" is missing.
 

Cause

Avamar Client does not properly detect that the node is part of a cluster.
The client was not part of a cluster when the client was installed. 
 

Resolution


To resolve this issue, try to reinstall the client since it may have been installed before the cluster was configured.
To force the installation, perform the following steps:

  1. Download the Avamar Windows client to the local drive.
  2. Open an elevated command prompt as administrator.
  3. Change into the directory where the customer located the file AvamarWindowsClient-version.msi and run the command below using the correct name of the Microsoft Installer (MSI) package.
msiexec.exe /i AvamarWindowsClient-version.msi WIN_CLUSTER_DETECTED=1

Additional Information

 

     

     

     

    Affected Products

    Avamar Client, Avamar Client for Windows

    Products

    Avamar, Avamar Plug-in, Avamar Plug-in for Exchange VSS, Avamar Plug-in for Hyper-V VSS, Avamar Plug-in for SQL
    Article Properties
    Article Number: 000039782
    Article Type: Solution
    Last Modified: 21 Mar 2024
    Version:  3
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