ECS: GeoDrive: error durante la carga de varias partes; ECS: 2001 - Acceso denegado - Prohibido (403)

Si se utiliza una solicitud PUT normal para reemplazar un objeto que ya existe y está en retención, la solicitud PUT falla con este error de S3:

ObjectUnderRetention
If a multi-part (MPU) PUT is used to replace an object that is in retention, it receives this error:

AccessDenied
 The issue here is that a normal PUT and a MPU PUT should return the same error but do not.

Es posible que una PUT falle con un error 500. Si eso sucede, el remitente ve que es un error, incluso si los archivos se cargaron correctamente.

Cualquier error indica a GeoDrive que el archivo no se completó correctamente y que se puso en línea de espera para un reintento.

Si, durante el reintento, recibe "ObjectUnderRetention", GeoDrive comprende que el archivo se cargó y ajusta el archivo local para reflejarlo.

Dado que PUT de múltiples partes devuelve "AccessDenied", GeoDrive continúa reintentar la carga.

1. En la consola de GeoDrive: confirme si se produce alguno de los siguientes errores:

     I. Haga doble clic en un ejemplo de error de MPU para confirmar la salida del error:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...
 

  Site=x  File=x  Line=x  Revision=-v2.0.2.2
  Severity=WARNING  Category=0  Process=Server  Error=2149122451:2149122451 - Forbidden (403).
  Time=22/11/2019 2:36:39 988 ms   Thread=15108
Error during multipart upload (e:\xxx) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied
Http: 403 - Forbidden: The server understood the request, but refuses to fulfill it.
S3 Code: AccessDenied
S3 Resource: xxx
S3 RequestID: xxxxxxxx:xxxxxxxxxxx:xxxxx:xxx
     ii. Alternative sample console output indicating this issue:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Error during multipart upload (e:\x) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied

2. Gather and confirm the following system and configuration information to be included the Service Request with ECS Support: 
     i. Version of GeoDrive being used
     ii. Name of the affected ECS bucket and the object user
     iii. The affected drive and any error output included in the GeoDrive console
     iv. If there were any recent changes made to the system's configuration
     v. If the affected files are larger than 128 MB (This is the default size where MPUs are used)
     vi. Has this value been changed (Option - Performance: The threshold is at the bottom of the dialog)

3. If all the affected files are 128 MB or larger, please increase the MPU threshold (If not, please notify ECS Support through a Service Request and include all prior and subsequent information)
     - This increment can be done through Options, then Performance as below (Of the two fields below, the "Minimum Threshold" is the field to be changed):


     - This should cause the larger files to avoid MPU and therefore return the correct error ("ObjectUnderRetention")
     - All files should work on retry
     - When a file is queued for upload, if it fails it will be queued for a retry. If it tries 3 times and fails each time, it gets put on a "failed upload" list. Each failed upload will log the error - After the 3rd retry, it logs an additional error:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...

     - There is a button on the main UI screen that appears if this happens, and the user can press this button to get a list of failed uploads.
     - If the user ignores it and does not try to force a retry - After 6 hours all failed uploads are put back in the upload queue for 3 more times (All files therefore retry 3 times every 6 hours).

4. If the above does not resolve this issue, please notify ECS Support through a Service Request and include all prior information.