ECS: GeoDrive - Fout tijdens uploaden van meerdere onderdelen - ECS: 2001 - Toegang geweigerd - Verboden (403)

Als een normale PUT-aanvraag wordt gebruikt om een object te vervangen dat al bestaat en in retentie is, mislukt de PUT-aanvraag met deze S3-fout:

ObjectUnderRetention
If a multi-part (MPU) PUT is used to replace an object that is in retention, it receives this error:

AccessDenied
 The issue here is that a normal PUT and a MPU PUT should return the same error but do not.

Het is mogelijk dat een PUT mislukt met een 500-fout. Als dat gebeurt, ziet de afzender dat het een fout is, zelfs als de bestanden met succes zijn geüpload.

Elke fout geeft GeoDrive aan dat het bestand is mislukt en in de wachtrij is gezet om het opnieuw te proberen.

Als tijdens het opnieuw proberen "ObjectUnderRetention" wordt ontvangen, begrijpt GeoDrive dat het bestand is geüpload en past het lokale bestand aan om dat weer te geven.

Aangezien multipart PUT "AccessDenied" retourneert, blijft GeoDrive het uploaden opnieuw proberen.

1. Controleer in de GeoDrive-console of een van de onderstaande fouten wordt geproduceerd:

     I. Dubbelklik op een voorbeeld-MPU-fout om de foutuitvoer te bevestigen:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...
 

  Site=x  File=x  Line=x  Revision=-v2.0.2.2
  Severity=WARNING  Category=0  Process=Server  Error=2149122451:2149122451 - Forbidden (403).
  Time=22/11/2019 2:36:39 988 ms   Thread=15108
Error during multipart upload (e:\xxx) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied
Http: 403 - Forbidden: The server understood the request, but refuses to fulfill it.
S3 Code: AccessDenied
S3 Resource: xxx
S3 RequestID: xxxxxxxx:xxxxxxxxxxx:xxxxx:xxx
     ii. Alternative sample console output indicating this issue:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Error during multipart upload (e:\x) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied

2. Gather and confirm the following system and configuration information to be included the Service Request with ECS Support: 
     i. Version of GeoDrive being used
     ii. Name of the affected ECS bucket and the object user
     iii. The affected drive and any error output included in the GeoDrive console
     iv. If there were any recent changes made to the system's configuration
     v. If the affected files are larger than 128 MB (This is the default size where MPUs are used)
     vi. Has this value been changed (Option - Performance: The threshold is at the bottom of the dialog)

3. If all the affected files are 128 MB or larger, please increase the MPU threshold (If not, please notify ECS Support through a Service Request and include all prior and subsequent information)
     - This increment can be done through Options, then Performance as below (Of the two fields below, the "Minimum Threshold" is the field to be changed):


     - This should cause the larger files to avoid MPU and therefore return the correct error ("ObjectUnderRetention")
     - All files should work on retry
     - When a file is queued for upload, if it fails it will be queued for a retry. If it tries 3 times and fails each time, it gets put on a "failed upload" list. Each failed upload will log the error - After the 3rd retry, it logs an additional error:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...

     - There is a button on the main UI screen that appears if this happens, and the user can press this button to get a list of failed uploads.
     - If the user ignores it and does not try to force a retry - After 6 hours all failed uploads are put back in the upload queue for 3 more times (All files therefore retry 3 times every 6 hours).

4. If the above does not resolve this issue, please notify ECS Support through a Service Request and include all prior information.