ECS: GeoDrive - Errore durante il caricamento multipart - ECS: 2001 - Access Denied - Forbidden (403)

Se una normale richiesta PUT viene utilizzata per sostituire un object già esistente e in fase di retention, la richiesta PUT ha esito negativo con questo errore S3:

ObjectUnderRetention
If a multi-part (MPU) PUT is used to replace an object that is in retention, it receives this error:

AccessDenied
 The issue here is that a normal PUT and a MPU PUT should return the same error but do not.

È possibile che un put non riesca con un errore 500. In tal caso, il mittente vedrà che si tratta di un errore anche se i file sono stati caricati correttamente.

Qualsiasi errore indica a GeoDrive che il file ha avuto esito negativo e viene accodato per un nuovo tentativo.

Se durante il nuovo tentativo, riceve "ObjectUnderRetention", GeoDrive riconosce che il file è stato caricato e regola il file locale in modo che rifletta tale contenuto.

Poiché PUT multipart restituisce "AccessDenied", GeoDrive continua a riprovare il caricamento.

1. Dalla console GeoDrive - Verificare se è in corso la produzione di uno degli errori riportati di seguito:

     I. Cliccare due volte su un esempio di errore della MPU per confermare l'output dell'errore:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...
 

  Site=x  File=x  Line=x  Revision=-v2.0.2.2
  Severity=WARNING  Category=0  Process=Server  Error=2149122451:2149122451 - Forbidden (403).
  Time=22/11/2019 2:36:39 988 ms   Thread=15108
Error during multipart upload (e:\xxx) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied
Http: 403 - Forbidden: The server understood the request, but refuses to fulfill it.
S3 Code: AccessDenied
S3 Resource: xxx
S3 RequestID: xxxxxxxx:xxxxxxxxxxx:xxxxx:xxx
     ii. Alternative sample console output indicating this issue:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Error during multipart upload (e:\x) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied

2. Gather and confirm the following system and configuration information to be included the Service Request with ECS Support: 
     i. Version of GeoDrive being used
     ii. Name of the affected ECS bucket and the object user
     iii. The affected drive and any error output included in the GeoDrive console
     iv. If there were any recent changes made to the system's configuration
     v. If the affected files are larger than 128 MB (This is the default size where MPUs are used)
     vi. Has this value been changed (Option - Performance: The threshold is at the bottom of the dialog)

3. If all the affected files are 128 MB or larger, please increase the MPU threshold (If not, please notify ECS Support through a Service Request and include all prior and subsequent information)
     - This increment can be done through Options, then Performance as below (Of the two fields below, the "Minimum Threshold" is the field to be changed):


     - This should cause the larger files to avoid MPU and therefore return the correct error ("ObjectUnderRetention")
     - All files should work on retry
     - When a file is queued for upload, if it fails it will be queued for a retry. If it tries 3 times and fails each time, it gets put on a "failed upload" list. Each failed upload will log the error - After the 3rd retry, it logs an additional error:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...

     - There is a button on the main UI screen that appears if this happens, and the user can press this button to get a list of failed uploads.
     - If the user ignores it and does not try to force a retry - After 6 hours all failed uploads are put back in the upload queue for 3 more times (All files therefore retry 3 times every 6 hours).

4. If the above does not resolve this issue, please notify ECS Support through a Service Request and include all prior information.