ECS: GeoDrive - 다중 업로드 중 오류 발생 - ECS: 2001 - 액세스 거부 - 금지됨(403)
Summary: 업로드에 성공하여 500개의 오류가 반환되었습니다. Multipart 업로드는 "ObjectUnderRetention"이 아닌 "Access Denied"를 반환했습니다. 해결 방법은 더 큰 파일의 MPU를 방지하기 위한 MPU 임계값의 증가입니다.
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Symptoms
일반 PUT 요청을 사용하여 이미 존재하고 보존 중인 오브젝트를 교체하는 경우 PUT 요청이 실패하고 이 S3 오류가 발생합니다.
ObjectUnderRetention If a multi-part (MPU) PUT is used to replace an object that is in retention, it receives this error:
AccessDenied The issue here is that a normal PUT and a MPU PUT should return the same error but do not.
Cause
PUT가 500 오류와 함께 실패할 수 있습니다. 이 경우 전송자는 파일이 성공적으로 업로드된 경우에도 오류가 발생합니다.
오류가 발생하면 GeoDrive에 파일이 실패하고 재시도를 위해 대기 중임을 알 수 있습니다.
재시도 중에 "ObjectUnderRetention"이 수신되면 GeoDrive는 파일이 업로드되었음을 이해하고 이를 반영하도록 로컬 파일을 조정합니다.
Multipart PUT가 "AccessDenied"를 반환하기 때문에 GeoDrive는 계속해서 업로드를 재시도합니다.
오류가 발생하면 GeoDrive에 파일이 실패하고 재시도를 위해 대기 중임을 알 수 있습니다.
재시도 중에 "ObjectUnderRetention"이 수신되면 GeoDrive는 파일이 업로드되었음을 이해하고 이를 반영하도록 로컬 파일을 조정합니다.
Multipart PUT가 "AccessDenied"를 반환하기 때문에 GeoDrive는 계속해서 업로드를 재시도합니다.
Resolution
1. GeoDrive 콘솔에서 - 아래 오류 중 하나가 생성되고 있는지 확인합니다.
I. 샘플 MPU 오류를 두 번 클릭하여 오류 출력을 확인합니다.
I. 샘플 MPU 오류를 두 번 클릭하여 오류 출력을 확인합니다.
File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\... Site=x File=x Line=x Revision=-v2.0.2.2 Severity=WARNING Category=0 Process=Server Error=2149122451:2149122451 - Forbidden (403). Time=22/11/2019 2:36:39 988 ms Thread=15108 Error during multipart upload (e:\xxx) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403). ECS: 2001 - Access Denied Http: 403 - Forbidden: The server understood the request, but refuses to fulfill it. S3 Code: AccessDenied S3 Resource: xxx S3 RequestID: xxxxxxxx:xxxxxxxxxxx:xxxxx:xxx ii. Alternative sample console output indicating this issue:
File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x
Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
Error during multipart upload (e:\x) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied
2. Gather and confirm the following system and configuration information to be included the Service Request with ECS Support:
i. Version of GeoDrive being used
ii. Name of the affected ECS bucket and the object user
iii. The affected drive and any error output included in the GeoDrive console
iv. If there were any recent changes made to the system's configuration
v. If the affected files are larger than 128 MB (This is the default size where MPUs are used)
vi. Has this value been changed (Option - Performance: The threshold is at the bottom of the dialog)
3. If all the affected files are 128 MB or larger, please increase the MPU threshold (If not, please notify ECS Support through a Service Request and include all prior and subsequent information)
- This increment can be done through Options, then Performance as below (Of the two fields below, the "Minimum Threshold" is the field to be changed):
- This should cause the larger files to avoid MPU and therefore return the correct error ("ObjectUnderRetention")
- All files should work on retry
- When a file is queued for upload, if it fails it will be queued for a retry. If it tries 3 times and fails each time, it gets put on a "failed upload" list. Each failed upload will log the error - After the 3rd retry, it logs an additional error:
File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\... - There is a button on the main UI screen that appears if this happens, and the user can press this button to get a list of failed uploads. - If the user ignores it and does not try to force a retry - After 6 hours all failed uploads are put back in the upload queue for 3 more times (All files therefore retry 3 times every 6 hours). 4. If the above does not resolve this issue, please notify ECS Support through a Service Request and include all prior information.
Affected Products
ECS ApplianceProducts
ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Software with Encryption, ECS Appliance Software without EncryptionArticle Properties
Article Number: 000053659
Article Type: Solution
Last Modified: 17 Feb 2023
Version: 3
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