ECS:GeoDrive - 在多部上傳時發生錯誤 - ECS:2001 年 - 拒絕存取 - 禁止 (403)

Summary: 成功上傳傳 500 個錯誤 - Multipart uploads 傳回「Access Denied」,而非「ObjectUnderRetention」。因應措施是增加 MPU 閾值,以避免大型檔案的 MPU。

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Symptoms

如果使用一般 PUT 要求來更換已存在且保留中的物件,PUT 要求會失敗,並出現此 S3 錯誤:
ObjectUnderRetention
If a multi-part (MPU) PUT is used to replace an object that is in retention, it receives this error:

AccessDenied
 The issue here is that a normal PUT and a MPU PUT should return the same error but do not.

Cause

PUT 可能會失敗,並出現 500 錯誤。如果發生這種情況,傳送者會發現這是一個錯誤,即使檔案已成功上傳。

任何錯誤都告訴 GeoDrive 檔案失敗,且已排入重試。

如果在重試期間收到「ObjectUnderRetention」,GeoDrive 瞭解檔案已上傳,並調整本機檔案以反映此問題。

由於 Multipart PUT 傳回「AccessDenied」,GeoDrive 會繼續重試上傳。

Resolution

1.從 GeoDrive 主控台 - 確認以下任一錯誤是否產生:

     I. 連按兩下範例 MPU 錯誤以確認錯誤輸出:
File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...
 

  Site=x  File=x  Line=x  Revision=-v2.0.2.2
  Severity=WARNING  Category=0  Process=Server  Error=2149122451:2149122451 - Forbidden (403).
  Time=22/11/2019 2:36:39 988 ms   Thread=15108
Error during multipart upload (e:\xxx) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied
Http: 403 - Forbidden: The server understood the request, but refuses to fulfill it.
S3 Code: AccessDenied
S3 Resource: xxx
S3 RequestID: xxxxxxxx:xxxxxxxxxxx:xxxxx:xxx
     ii. Alternative sample console output indicating this issue:

File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x

Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Error during multipart upload (e:\x) in ECS server ECSxxxxx_ECSxxxxx: 2149122451 - Forbidden (403).
ECS: 2001 - Access Denied

2. Gather and confirm the following system and configuration information to be included the Service Request with ECS Support: 
     i. Version of GeoDrive being used
     ii. Name of the affected ECS bucket and the object user
     iii. The affected drive and any error output included in the GeoDrive console
     iv. If there were any recent changes made to the system's configuration
     v. If the affected files are larger than 128 MB (This is the default size where MPUs are used)
     vi. Has this value been changed (Option - Performance: The threshold is at the bottom of the dialog)

3. If all the affected files are 128 MB or larger, please increase the MPU threshold (If not, please notify ECS Support through a Service Request and include all prior and subsequent information)
     - This increment can be done through Options, then Performance as below (Of the two fields below, the "Minimum Threshold" is the field to be changed):

kA23a000000GGFvCAO_2_0
     - This should cause the larger files to avoid MPU and therefore return the correct error ("ObjectUnderRetention")
     - All files should work on retry
     - When a file is queued for upload, if it fails it will be queued for a retry. If it tries 3 times and fails each time, it gets put on a "failed upload" list. Each failed upload will log the error - After the 3rd retry, it logs an additional error:
File cannot be uploaded to ECS server. Retries are exhausted (ECSxxxxx_ECSxxxxx): e:\x\x\...

     - There is a button on the main UI screen that appears if this happens, and the user can press this button to get a list of failed uploads.
     - If the user ignores it and does not try to force a retry - After 6 hours all failed uploads are put back in the upload queue for 3 more times (All files therefore retry 3 times every 6 hours).

4. If the above does not resolve this issue, please notify ECS Support through a Service Request and include all prior information.

Affected Products

ECS Appliance

Products

ECS Appliance, ECS Appliance Gen 1, ECS Appliance Gen 2, ECS Appliance Gen 3, ECS Appliance Software with Encryption, ECS Appliance Software without Encryption
Article Properties
Article Number: 000053659
Article Type: Solution
Last Modified: 17 Feb 2023
Version:  3
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