SC Storage Customer Notification: SupportAssist Enterprise Contact Information

Provide Contact Information Page

The Provide Contact Information page allows you to enter contact information for use by SupportAssist. SupportAssist uses this information to contact you when an error or failure occurs. SupportAssist sends field replacement units (FRUs) to the address specified on this page.

NOTE: Keep this information up to date to avoid service interruptions with SupportAssist.

Field/Option                                                                                         Description

Details on how contact information is used                                  When clicked, opens a help page that describes how SupportAssist uses the contact
                                                                                                                information.

First Name                                                                                             Specifies the first name of the contact

Last Name                                                                                             Specifies the last name of the contact

Company Name                                                                                   Specifies the company name for the contact

Country or Territory                                                                            Specifies the country or territory for the contact

Phone Number                                                                                     Specifies the phone number for the contact

Alternate Phone Number (Optional)                                               Specifies an alternate phone number for the contact

Email Address                                                                                       Specifies an email address for the contact

Alternate Email Address (Optional)                                                 Specifies an alternate email address for the contact.

Yes, I would like to receive emails from SupportAssist                When selected, an email notification is sent to the email
when issues arise, including hardware failure notifications       address of record when a support alert is triggered

Preferred Contact Method                                                                 Specifies the method in which the contact prefers to be contacted

Preferred Email Language                                                                  Specifies the language in which emails are sent

SupportAssist Contact Representative                                            Specifies the hours when the contact is available

Preferred Contact Time Zone                                                            Specifies the time zone for the contact

Address Line 1                                                                                      Specifies the first line of the address for the contact

Address Line 2 (Optional)                                                                  Specifies the second line of the address for the contact

Address Line 3 (Optional)                                                                  Specifies the third line of the address for the contact

Address City/Town                                                                              Specifies the city or town for the contact’s address

Address State/Province/Region                                                       Specifies the state, province, or region for the contact’s address

Address Country or Territory                                                            Specifies the country or territory for the contact’s address

Address ZIP or Postal Code                                                               Specifies the zip code or postal code for the contact’s address

Back                                                                                                       When clicked, returns the wizard to the previous page

Next                                                                                                       When clicked, advances the wizard to the next page

 

Edit Dell SupportAssist Contact Information (Storage Center 6.6 – 7.2.xx)

Use the Storage Center settings to edit Dell SupportAssist contact information.

Prerequisites

The Storage Center must be added to Storage Manager using a Storage Center user with the Administrator privilege.

Steps

1. Click the Storage view.
2. In the Storage view navigation pane, select a Storage Center.
3. In the Summary tab, click Edit Settings. The Edit Storage Center Settings dialog box opens.

4. Click the Dell SupportAssist tab.

        

4. Click Edit Dell SupportAssist Contact Information. The Edit Dell SupportAssist Contact Information dialog box opens.

6. Enter the name, phone number, and email information for the Dell SupportAssist contact representative.
7. Select the Receive email notification... check box to be notified whenever a support alert is sent to Dell Technical Support.
8. Enter the address information for the Dell SupportAssist contact representative.
9. Select contact preferences.
   1. Preferred Contact Method
   2. Preferred Email Language
   3. Hours when the Dell SupportAssist contact representative is available
   4. Preferred Contact Time Zone
10. Click OK.

Edit Dell SupportAssist Contact Information (Storage Center 7.3.xx and above)

Use the Storage Center settings to edit SupportAssist contact information.

1. If you are using Unisphere Central, select a Storage Center from the drop-down list in the left navigation pane.
2. Click Summary.

The Summary view is displayed.

3. In the Summary tab, click Storage Center Settings

The Storage Center Settings dialog box opens.

4. Click the SupportAssist tab.
5. Click Edit Contact Information.

The Edit Contact Information dialog box opens.

6. Enter the name, email, and phone number of the onsite contact in the General area.
7. Specify contact preferences in the Contact Preferences area.
   1. Select the Send me emails from SupportAssist... checkbox to notify the onsite contact when a support alert is sent to technical support.
   2. Select a preferred contact method from the Type drop-down menu.
   3. Select a preferred language for emails from the Email Language drop-down menu.
   4. Specify the working hours of the onsite contact in the Time fields.
   5. Select the time zone for the onsite contact from the Time Zone drop-down menu.
8. Specify the site address in the Onsite Address area.
9. Click OK.

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