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How to Troubleshoot Power Issues on a Dell Laptop

Summary: Learn how to troubleshoot power issues on a Dell laptop. Follow the troubleshooting to diagnose and resolve power issues on a Dell laptop.

Article Content

Symptoms
Article summary: If your Dell laptop is not able to power on, follow the troubleshooting steps to help you resolve power issues. Learn how to perform basic checks to identify why your computer is not able to power on.

Symptoms

  • Dell laptop is not able to power on.
  • Power LED on the laptop is off.
  • Power LED on the AC adapter is off.
  • None of the LEDs on the laptop respond when you press the power button.
  • There is no LED or sound indication that the laptop is powered on.

Troubleshooting

Follow the troubleshooting steps below. Expand the sections below to learn how to perform each troubleshooting step to identify the cause of the power issue on a Dell laptop.

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Most often, restarting the computer resolved many issues. The residual power in the computer may cause the laptop not to power on. Follow the steps below to drain the residual power.

  1. Power off the laptop. Press and hold the power button for 10-15 seconds.
  2. Disconnect the AC adapter or power cord, and remove the battery.
    SLN155074_en_US__1icon Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
    SLN155074_en_US__1icon Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
  3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
  4. Press and hold the power button for 15-20 seconds to drain residual power.
  5. Connect the AC adapter or power cord and the battery.
  6. Power on the laptop.

If this did not resolve the issue, proceed to the next step.

The AC adapter cable and power cables may get frayed or cut, and wires may become exposed at either end of the cables. This may be due to the way the cable is wrapped around the AC adapter, or if the cable is subject to undue stress. If the damage is severe enough to expose wires, you should discontinue using the AC adapter. To check the AC adapter, cables, and adapter port on the laptop for any damages:

SLN155074_en_US__3icon Caution: Dell recommends using only Dell-branded AC adapters that are compatible with your laptop. Dell does not recommend using third-party AC adapters or batteries on a Dell laptop.
  1. Unplug the AC adapter from the wall outlet.
  2. Unplug the AC adapter from the laptop.
  3. Check the AC adapter and cables (including the power cable) for signs of physical damage or overheating.
  4. Check if the pin inside the plug or adapter port is bent, broken, or damaged.
Warning: Grasp or hold the plug and not the cable while disconnecting the AC adapter from the laptop.
Warning: Dell AC adapter works with electrical outlets worldwide. However, power connectors or power strips may vary among different countries.
SLN155074_en_US__3icon Caution: If the AC adapter or cables are damaged, discontinue using the AC adapter immediately.

To learn more, see the Dell knowledge base article AC adapter Damage.

SLN155074_en_US__5ac1(1)
Figure 1: Frayed cables
SLN155074_en_US__6ac3
Figure 2: Exposed wires
SLN155074_en_US__7ac4
Figure 3: Cut cable
SLN155074_en_US__8ac2(1)
Figure 4: Pin that is bent or broken

If you notice a damage, contact Dell Technical Support for repair options. If you do not find any damage, proceed to the next step.

  1. Unplug the AC adapter from the wall outlet.
  2. Connect another device on the wall outlet to verify if the wall outlet is working correctly.
  3. Try a known-good wall outlet.
  4. Plug the AC adapter directly to the wall outlet.
    Bypass any power regulators like surge protectors, UPS (uninterruptible power supply), power splitters.
SLN155074_en_US__1icon Note: If the AC adapter is connected to a docking station, connect the AC adapter directly to the laptop to verify the functionality.

If the wall outlet is working correctly, proceed to the next step.

Reseat the AC adapter by following these steps:

  1. Unplug the AC adapter from the wall outlet for 15 seconds.
  2. Unplug the AC adapter from the laptop.
  3. Plug the AC adapter to a known-good wall outlet.
  4. Plug the AC adapter to the laptop.
  5. Check the LED indicator on the AC adapter.
SLN155074_en_US__1icon Note: LED indicator may be located either on the AC adapter brick or the adapter (DC) plug.

If the AC adapter LED indicator is on, proceed to the next step.
If the AC adapter LED indicator is off or turns off when connected to the laptop, contact Dell Technical Support for repair options.

Ensure that you are using the original AC adapter that was shipped with the laptop. Using an AC adapter from other laptops or one that has a lower wattage may cause the following issues:

  • An error message like "The AC adapter type cannot be determined. This will prevent optimal system performance" or "Unknown or incorrect AC adapter detected" may appear.
  • Your system may reduce the processor (CPU) speed to save power.
  • The laptop battery might not charge or charge slowly.
  • The AC adapter might heat up.

Dell laptops may use either a 45W, 65W, 90W, 130W, 180W, or 240W AC adapter. For optimal performance, use the original AC adapter that came with the Dell laptop. The AC adapter wattage information is printed on a label that is located on the bottom of the AC adapter.

If this did not resolve the issue, proceed to the next step.

When using a docking station, it is essential to isolate if the docking station is causing the power issue. Universal USB docking stations do not provide power to the laptop. The AC adapter should be connected to the laptop. For Dell Thunderbolt or E-Series docking stations, verify that the original AC adapter that is shipped with the docking station is connected to the docking station.

  1. Disconnect the laptop from the docking station.
  2. Connect the AC adapter to the laptop.
    SLN155074_en_US__1icon Note: It is recommended that you use the AC adapter that was originally shipped with the laptop. Do not use the AC adapter that was provided with the docking station.
  3. Power on the laptop.

If the laptop is powering on without the docking station, see the docking station manufacturers website to troubleshoot the issue with the docking station. For troubleshooting guides of Dell docking stations, see the Dell knowledge base article Guide to Dell Docking Stations.

If this did not resolve the issue, proceed to the next step.

Certain Dell Inspiron, Latitude, Vostro, and Precision laptops are equipped with a motherboard built-in self-test (M-BIST). M-BIST is a built-in diagnostic tool that helps identify system board embedded controller (EC) failures. M-BIST must be manually initiated before Power On Self-Test (POST) process and can be initiated on a Dell laptop that is not able to power on.

SLN155074_en_US__1icon Note: The motherboard built-in self-test (M-BIST) feature is available only on select Dell Inspiron, Latitude, Vostro, and Precision laptops.
  1. Press and hold the M key and power button on the keyboard.
  2. Check the battery status LED:
    SLN155074_en_US__1icon Note: To learn about location of the battery status LED, see the User Manual of your Dell laptop.
    • If an error is identified, the battery status LED will turn amber. Contact Dell Technical Support for repair options.
    • If there is no error, the battery status LED will remain off.

If this did not resolve the issue, contact Dell Technical Support for repair options.

Helpful videos

Laptop Computer Not Turning On (Official Dell Tech Support) on YouTube

Duration: 01:32
Closed captions: English only

Resolution
SLN155074_en_US__14Battery(1) SLN155074_en_US__15Power(1) Visit our Battery and Power site for additional resources and information.
SLN155074_en_US__16image(13480)  Out of warranty? No problem, click here, enter your Service Tag and view our offers. 

 

SLN155074_en_US__17icon Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

 

Article Properties

Affected Product

Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420, Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 2-in-1, Inspiron 5439, Inspiron 5442, Inspiron 14 5443, Inspiron 5445, Inspiron 5447, Inspiron 5448, Inspiron 5451, Inspiron 5452, Inspiron 5455, Inspiron 5457, Inspiron 5458, Inspiron 5459, Inspiron 14 5468, Inspiron 5480, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5488, Inspiron 5490, Inspiron 5491 2-in-1, Inspiron 5493, Inspiron 5494, Inspiron 5498, Inspiron 7400, Inspiron 7405 2-in-1, Inspiron 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Inspiron 5542, Inspiron 5543, Inspiron 5545, Inspiron 5547, Inspiron 5548, Inspiron 5551, Inspiron 5552, Inspiron 5555, Inspiron 5557, Inspiron 5558, Inspiron 5559, Inspiron 15 5565, Inspiron 15 5566, Inspiron 15 5567, Inspiron 15 5568 2-in-1, Inspiron 5570, Inspiron 5575, Inspiron 15 Gaming 5576, Inspiron 15 Gaming 5577, Inspiron 15 5578 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 5580, Inspiron 15 5582 2-in-1, Inspiron 15 5583, Inspiron 15 5584, Inspiron 15 5585, Inspiron 5590, Inspiron 5591 2-in-1, Inspiron 5593, Inspiron 5594, Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 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Inspiron M421R, Inspiron M431R, Inspiron M501R, Inspiron M511R, Inspiron M521R, Inspiron M531R, Inspiron M731R, Inspiron Mini 10 1010, Inspiron Mini 10 1012, Inspiron Mini 10v 1018, Inspiron Mini 10v 1011, Inspiron Mini 12 1210, Inspiron Mini 9 910, Inspiron 13z N311z, Inspiron 14z N411z, Inspiron X200, Inspiron XPS, Inspiron XPS Gen 2, Latitude 10e ST2E, Latitude 10, Latitude 100L, Latitude 3180, Latitude 3189, Latitude 3190 2-in-1, Latitude 3190, Latitude 110L, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 5290, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7214 Rugged Extreme, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 120L, Latitude 13, Latitude 3300, Latitude 3301, Latitude 3310 2-in-1, Latitude 3310, Latitude 13 3379 2-in-1, Latitude 13 3380, Latitude 3390 2-in-1, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 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Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion Station, Latitude CP, Latitude Cpi, Latitude CPi A, Latitude CPi R, C/Port APR, C/Port II APR, Latitude CPt, Latitude CPt S, Latitude CPt V, Latitude CPx H, Latitude CPx J, Latitude CS R, Latitude CSx H, Latitude D400, Latitude D410, Latitude D420, Latitude D430, Latitude D500, Latitude D505, Latitude D510, Latitude D520, Latitude D530, Latitude D531, Latitude D600, Latitude D610, Latitude D620, Latitude D620 ATG, Latitude D630, Latitude D630 ATG, Latitude D630 XFR, Latitude D630C, Latitude D631, Latitude D800, Latitude 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Alienware 13, Alienware 13 R3, Alienware 13 R2, Alienware 14, Alienware 15, Alienware 15 R3, Alienware 15 R2, Alienware 15 R4, Alienware 17, Alienware Area-51m, Alienware 17 R4, Alienware 17 R2, Alienware 17 R3, Alienware 17 R5, Alienware 18, Alienware Area-51m R2, Alienware M11x, Alienware M11x R2, Alienware M11x R3, Alienware M14x, Alienware M14x R2, Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2, Chromebook 11, Chromebook 3100 2-in-1, Chromebook 3100, Chromebook 3120, Chromebook 11 3180, Chromebook 11 3189, Chromebook 5190 2-in-1, Chromebook 5190 Education, Chromebook 13 3380, Chromebook 7310, Chromebook 3400, Dell G3 15 3500, Dell G3 3579, Dell G3 15 3590, Dell G5 15 5500, Dell G5 SE 5505, Dell G5 15 5587, Dell G5 15 5590, Dell G7 15 7500, Dell G7 15 7588, Dell G7 15 7590, Dell G3 3779, Dell G7 17 7700, Dell G7 17 7790, Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, 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