Article Number: 000125800
Refer to the expanding sections for general information and troubleshooting steps.
For the Dell Visor and Controllers User Guides and Quick Setup Guides, browse to the Dell Visor (Combo VRP100/Headset VR118/Controller VRC100) support page.
You have to have Windows 10 Fall Creators Update or later installed.
The Dell Visor is recognized by the computer but since the needed software is not installed the Dell Visor will not turn on.
Refer to these Microsoft Knowledge Base articles for the hardware requirements:
To find out if your computer can run the Dell Visor, either:
To start using the Dell Visor, perform the following steps:
The Mixed Reality Portal initial download time will vary based on your network bandwidth and may take more than 10 minutes.
When you are sure the Mixed Reality Portal setup has stopped.
If you choose not to set up a boundary you will need to stay in one place while using your headset. It is not safe to move around.
When your computer is only capable of running the Visor at 60Hz, the preview Window on the secondary display (Notebook Panel or Ext Monitor) will be disabled by default.
Refer to these Microsoft Knowledge Base articles for the hardware requirements:
Option 1:
Figure 1: Ready Page
Option 2:
Figure 2: Device Manager
Option 1:
Figure 3: Bluetooth & Other Devices
Option 2:
Figure 4: Mixed Reality Portal
Losing connection to the Dell Motion Controller may be due to:
When using the Dell Visor and a grid pattern appears, it means you have gone outside the boundary established, either:
You may experience a situation where the controller (VRC100) has no light and is functionless, this may be caused by a low battery (Figure 5).
Reinsert the batteries or install fresh batteries.
To play Steam®VR games with your Dell Visor, you will need to install Windows Mixed Reality for SteamVR on your PC. Refer to Microsoft Knowledge base article Play SteamVR games in Windows Mixed Reality for instructions.
The Headset PPID is located under the back headband (Figure 6)
The Controller PPID is located in the battery compartment under the battery (Figure 7).
The face mask material is not meant to get wet or be washed (Figure 8).
Un-pair and re-pair the controllers after the firmware update.
Switching from USB to Bluetooth
To switch from USB to Bluetooth
To switch from Bluetooth to USB:
When your computer is only capable of running the Visor at 60Hz, you may experience lag.
Refer to these Microsoft Knowledge Base articles for the hardware requirements:
The Mixed Reality Portal initial download time will vary based on your network bandwidth and may take more than 10 minutes.
When you are sure the Mixed Reality Portal setup has stopped.
1. Restart the controller. If it’s still not connect, try below step.
2. Alternative Motion Controller Pairing Method:
- Go to Windows Settings -> Devices -> Bluetooth -> Bluetooth & other devices tab
- Remove earlier paired controllers
- Identify Motion Controllers Left & Right from the List of devices
- Then pair the controllers.
- Both controllers should be connected now.
- Verify your controllers work properly:
1). Launch Mixed Reality Portal and enter the Cliff House.
2). Move your controllers and verify tracking, test buttons, and verify teleportation works.
21 Feb 2021
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