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Support Articles for the iDRAC and the CMC

Summary: Information and Support Articles about the iDRAC. iDRAC is the management card for Dell PowerEdge Servers.

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Article Content


Information about the iDRAC default password is provided in this article.


iDRAC features

How to set up and manage the iDRAC or CMC?
This article provides information about how to set up and manage your iDRAC or CMC for Dell PowerEdge Tower, Rack, and Blade Servers.

How to use the Virtual Media function?
The virtual media allows seeing the video output like if a screen were directly attached to the server. The local mouse and keyboard are also working in the virtual media session. It acts like a KVM, USB drive and drives can be remotely mounted.

How to update the firmware through the iDRAC interface?
Updating firmware is a common step for solving several issues and improve performances. Before updating the firmware, make sure that you have downloaded the Dell Update Package (DUP) to a location on the local system, from which you open the iDRAC UI.


iDRAC Troubleshooting

How to reset the Integrated Dell Remote Access Controller (iDRAC)?
When the iDRAC stops responding, a good action to try is to reset the iDRAC. The server keeps running, and the configuration is preserved. It is also possible to reset the configuration to factory settings using the "Command-Line Utility."

How to manage an iDRAC license via the web interface?
Before and after a replacement of the system board or when upgrading the iDRAC license for enabling more features, license management is necessary. The easiest way to do this is using the iDRAC interface.

How to configure Integrated Dell Remote Access Controller (iDRAC) Email Alerts
This article provides information about how to configure iDRAC email alerts.


How to update the M1000E components from the CMC Web Interface?
The M1000E/FX/VRTX/MX chassis and PowerEdge Blades can be updated using the chassis management card (CMC).

How to generate logs from the M1000E CMC?
This article explains how to generate M1000E/FX/VRTX/MX logs with the help of Putty.



  • The first video explains the "Initial Setup of the Dell iDRAC9.
  • The second video explains how to hard reset the iDRAC.

Video 1: Initial setup of the iDRAC


Video 2: Hard reset of the iDRAC

Article Properties

Affected Product

Chassis Management Controllers, iDRAC8, iDRAC9

Last Published Date

21 Sep 2023



Article Type