Dependency Error During Uninstall of Dell Data Security

Summary: During uninstall of Dell Data Security (formerly Dell Data Protection), a dependency error may display.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition
  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition
  • Dell Data Guardian
  • Dell Self-Encrypting Drive Manager
  • Dell Data Protection | Self-Encrypting Drive Manager
  • Dell BitLocker Manager
  • Dell Data Protection | BitLocker Manager
  • Dell Full Disk Encryption
  • Dell Data Protection | Secure Lifecycle
  • Dell Data Protection | Cloud Edition
  • Dell Endpoint Security Suite Enterprise
  • Dell Endpoint Security Suite Pro
  • Dell Threat Defense
  • Dell Data Protection | Server Encryption
  • Dell Data Protection | Security Tools

Affected Versions:

  • v8.0.0 and Later

Cause

Not Applicable

Resolution

The following error may be received when uninstalling Dell Encryption Enterprise:

[APPLICATION1] depends on [APPLICATION2]. Uninstall [APPLICATION1], then retry the uninstallation.

Dell Encryption Management Agent
Figure 1: (English Only) Dell Encryption Management Agent

Note:
  • [APPLICATION1] and [APPLICATION2] represent a Dell Encryption Enterprise application with a dependency on another Dell Encryption Enterprise application.
  • The error may look slightly different on your endpoint.

These errors are a result of attempting to uninstall an application before uninstalling its dependency. All Dell Data Security components can be uninstalled by using the Dell Data Security Uninstaller. For more information, reference How to Run the Dell Data Security Uninstaller.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129590
Article Type: Solution
Last Modified: 15 Mar 2024
Version:  13
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