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How to Troubleshoot Dell Digital Delivery

Summary: The following article discusses how to troubleshoot missing software in Dell Digital Delivery.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms

Affected Products:

Dell Digital Delivery

Affected Versions:

v4.0 and Later


Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computer running Windows.

Note:

Cause

If Dell Digital Delivery does not display the purchased software, it is necessary to troubleshoot the Computer and Application. Click the appropriate section for more information.

Resolution

  1. Go to https://www.microsoft.com/ External Link.
    • Failure indicates either an unstable or no internet connection.
    • On success, go to next step.
  2. On success, verify firewall connectivity by going to https://cloud.dell.com/ClientServices/Client.svc/v1/Client/Config?r=en External Link:
    • On success, the user gets a request to enter their credentials. This indicates that the computer can successfully communicate to the Dell cloud software service. Go to the Application section for additional troubleshooting.

User is requested to enter credentials
Figure 1: (English Only) Credentials Request

  • Failure indicates that a firewall or proxy settings are blocking the URL.
Warning: Do not uninstall and reinstall the application unless instructed by Dell technical support.
  1. Launch the Dell Digital Delivery application.
  2. In the bottom menu, click Help.

Click Help
Figure 2: (English Only) Click Help

  1. Click RESET NOW. This rebuilds the Dell Digital Delivery local software database cache
  2. Close the Dell Digital Delivery application.
  3. After 1 minute, launch the Dell Digital Delivery application.
  4. If issue persists, collect all files from:
    • C:\ProgramData\dell\D3\Resources\SQLite
    • C:\ProgramData\dell\D3\Resources\Logs\serilog
Note: If these directories do not exist, verify that the computer has Dell Digital Delivery v4.0.0 or later.
  1. In the right pane, click Contact US to reach Dell technical support and provide the application files (step 6).

Article Properties


Last Published Date

10 Jun 2022

Version

13

Article Type

Solution