Version 4.0.92 and Later
- To assist with further troubleshooting reference instructions below for how to collect the following logs:
- Service Logs: C:\ProgramData\dell\D3\Resources\SQLite
- Database Logs: C:\ProgramData\dell\D3\Resources\Logs\serilog
- UWP Logs: C:\users\<username>\appdata\local\packages\dellinc.DellDigitalDelivery_<x.x.xx.x>_x64__htrsf667h5kn2\LocalState\serilog
- Where <username> = username; Example: John_Doe
- Where <x.x.xx.x> = version or rev; Example: v4.0.92.0 (previous) or v5.0.49.0 (latest)
- To collect Service logs:
- Go to Windows Search and type C:\ProgramData\Dell\D3\Resources\Logs\serilog.
- Select the file explorer folder that is shown in the screenshot below.
- Collect these logs and provide them to the support agent for further assistance.

Figure 7: (English Only) Go to C:\ProgramData\Dell\D3\Resources\Logs\serilog
Note:
- If these directories do not exist, verify that the computer has Dell Digital Delivery v4.0.0 or later.
- For more information, reference:
- To collect DDD Database Logs:
- Go to Windows Search bar type C:\programdata\dell\d3\resources\SQLite.
- Select the folder that is shown in the screenshot below.
- Collect the logs and provide them to support agent for further assistance.

Figure 8: (English Only) Go to c:\programdata\dell\d3\resources\SQLite
- To collect Dell Digital Delivery UWP logs:
- Right-click the windows icon that is in the task and click Run as shown by the screenshot below.

Figure 9: (English Only) Click Run
- In the Run user interface type %LOCALAPPDATA% and, select OK in the bottom left as shown by screenshot below.

Figure 10: (English Only) Type %LOCALAPPDATA% and click OK
- A file explorer is displayed with several folders.
- Locate and click Packages folder.
- Once in the Packages folder, go to the search bar in the upper right corner and search DellDigitalDelivery.
- Click the folder as shown by the screenshot below.
Note: Folder name may vary based on Dell Digital Delivery application version.

Figure 11: (English Only) Search for DellDigitalDelivery
- Go to and click Local State folder then go to click seriallog folder. Collect the logs and provide them to support agent for further assistance.