Article Number: 000131238
How to Troubleshoot Dell Digital Delivery
Summary: The following article discusses how to troubleshoot missing software in Dell Digital Delivery.
Article Content
Symptoms
Affected Products:
Dell Digital Delivery
Affected Versions:
v4.0 and Later
Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computer running Windows.
Note:
- Microsoft Office that was purchased with a Dell computer is available directly on the factory image and not through Dell Digital Delivery. For more information, reference How to Find and Activate Microsoft Office 2019, 2021, or 365 on Your Dell Computer.
- Software that was purchased separately through https://www.dell.com/ is available at Dell Digital Locker.
- If Dell Digital Delivery is not installed, reference How to Download and Install Dell Digital Delivery.
Cause
If Dell Digital Delivery does not display the purchased software, it is necessary to troubleshoot the Computer and Application. Click the appropriate section for more information.
Resolution
- Go to https://www.microsoft.com/
.
- Failure indicates either an unstable or no internet connection.
- On success, go to next step.
- On success, verify firewall connectivity by going to https://cloud.dell.com/ClientServices/Client.svc/v1/Client/Config?r=en
:
- On success, the user gets a request to enter their credentials. This indicates that the computer can successfully communicate to the Dell cloud software service. Go to the Application section for additional troubleshooting.
Figure 1: (English Only) Credentials Request
- Failure indicates that a firewall or proxy settings are blocking the URL.
Warning: Do not uninstall and reinstall the application unless instructed by Dell technical support.
- Launch the Dell Digital Delivery application.
- In the bottom menu, click Help.
Figure 2: (English Only) Click Help
- Click RESET NOW. This rebuilds the Dell Digital Delivery local software database cache
- Close the Dell Digital Delivery application.
- After 1 minute, launch the Dell Digital Delivery application.
- If issue persists, collect all files from:
C:\ProgramData\dell\D3\Resources\SQLiteC:\ProgramData\dell\D3\Resources\Logs\serilog
Note: If these directories do not exist, verify that the computer has Dell Digital Delivery v4.0.0 or later.
- For more information, reference:
- In the right pane, click Contact US to reach Dell technical support and provide the application files (step 6).
Article Properties
Last Published Date
10 Jun 2022
Version
13
Article Type
Solution