NVP-vProxy: nsrvproxy_mgmt upgrade fails with a VISD status error

Summary: The nsrvproxy_mgmt redeploy command-line utility fails to upgrade the vProxy appliance with a vProxy Infrastructure Service Daemon (VISD) status error.

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Symptoms

The NetWorker VMware Protection (NVP) solution is configured with the vProxy Appliance. The nsrvproxy_mgmt redeploy command-line utility fails to upgrade the vProxy appliance with:

160859:nsrvproxy_mgmt: vProxy management job started with CLI: 'nsrvproxy_mgmt redeploy -h [VPROXY_NAME] -z **** -f '
161335:nsrvproxy_mgmt: Starting '[VPROXY_NAME]' vProxy redeployment on '[VCENTER_NAME]' vCenter.
NSR VMware proxy resource on '[VPROXY_NAME]' deleted.
MM/DD/YY HH:MM:SS libCURL SSL support is Enabled.
185516:nsrvproxy_mgmt: Vproxy Upgrade: Cannot get desired Visd status for Redeploy request. Either an error occured or Visd was unable to process request in expected time.
186879:nsrvproxy_mgmt: Downloaded logs for VISD upgrade session.186882:nsrvproxy_mgmt: Deleted VISD upgrade session.
186883:nsrvproxy_mgmt: Will attempt to re-register original vProxy.
161332:nsrvproxy_mgmt: Starting '[VPROXY_NAME]' vProxy registration to '[NSR_NAME]' NetWorker server.
187926:nsrvproxy_mgmt: Redeployed vProxy '[VPROXY_NAME]' with warning(s): vProxy Redeployment failed with error(s) : Vproxy Upgrade: Cannot get desired Visd status for Redeploy request. Either an error occured or Visd was unable to process request in expected time.
.
161319:nsrvproxy_mgmt: vProxy management job completed with errors.
The nsrvproxy_mgmt session log under the /nsr/logs/adhoc/nsrvproxy_mgmt directory shows: 
YYYY-MM-DDTHH:mm:SS-TZ INFO:   [@(#) Build number: 127] Connected to session on vCenter '[VCENTER_NAME]' Version '6.7.0 build-14070654, API:6.7.2', Uuid:E35A030D-2B1B-467F-8201-C2B3AC0E83D1.
YYYY-MM-DDTHH:mm:SS-TZ ERROR:  [@(#) Build number: 127] Failed to find virtual machine with DNS name "[VPROXY_NAME]".
YYYY-MM-DDTHH:mm:SS-TZ ERROR:  [@(#) Build number: 127] Unable to find by DNS Name the vProxy '[VPROXY_NAME]' in vCenter '[VCENTER_NAME]'.
YYYY-MM-DDTHH:mm:SS-TZ ERROR:  [@(#) Build number: 127] Unable to locate the vProxy in the vCenter server [VCENTER_NAME] with MORef id .
YYYY-MM-DDTHH:mm:SS-TZ INFO:   [@(#) Build number: 127] Disconnected from session on vCenter '[VCENTER_NAME]'.
The NetWorker Server can properly resolve the vProxy appliance (short name, FQDN, IP address) and the vProxy appliance is powered on in the VMware vSphere environment.

Cause

The exact cause is not known; however, the issue appears to be related with the vProxy Guest operating system communication with its virtual machine VMware Tools. 

Resolution

Workaround:
Restart the vProxy appliance virtual machine Guest operating system in the VMware vSphere environment and rerun the nsrvproxy_mgmt redeploy command from the NetWorker Server.

Products

NetWorker
Article Properties
Article Number: 000173346
Article Type: Solution
Last Modified: 17 Nov 2025
Version:  4
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