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Support for Dell OpenManage Mobile

Summary: Dell OpenManage Mobile (OMM) is a mobile application for monitoring and managing Dell PowerEdge servers, MX7000 chassis and other datacenter devices from Android and iOS devices. This support article provides helpful insights for this mobile application and a step by step guide to get started. ...

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Article Content


Symptoms

Dell OpenManage Mobile

Dell OpenManage Mobile

  • Utilize Android or iOS mobile devices to access PowerEdge servers or MX Modular infrastructure
  • Perform configuration, monitoring and remediation tasks
  • Securely and wirelessly configure, monitor and remediate PowerEdge servers or modular infrastructure enabled with the Quick Sync
  • Access all Dell and 3rd party IT infrastructure monitored by OpenManage Enterprise or Essentials
  • Receive alert notifications automatically on your mobile device and take remediation actions

Dell OpenManage Mobile (OMM) is a mobile application for monitoring and managing Dell PowerEdge servers, MX7000 chassis and other datacenter devices from Android and iOS devices. OpenManage Mobile enables IT administrators to perform a subset of server configuration, monitoring, troubleshooting, and remediation tasks from anywhere.

Benefits of OpenManage Mobile

Access Methods: Connect to PowerEdge servers and MX7000 chassis/sleds over-the-network 1, at-the-server 2, 3 or through OpenManage Enterprise or Essentials consoles. Learn More >
Notifications from OpenManage Enterprise or Essentials console
  • Receive alert notifications from OpenManage Enterprise or Essentials on your mobile device
  • Acknowledge, forward and delete alerts from your mobile device
Monitor and Manage PowerEdge servers or MX7000 chassis
  • Browse server details, health status, firmware inventory, system event logs, and LC logs of individual servers. Share/Forward as needed.
  • Using your tablet as a crash cart to access the system console
  • Access and share SupportAssist reports, or crash screens and videos
  • Access server warranty information from the mobile device
  • Access system console through VNC to view server OS desktops with iDRAC VNC enabled servers 4. This requires 3rd Party VNC client app available for Android and iOS devices. Learn More >
  • View the status of the MX7000 chassis through Augmented Reality feature
  • Perform server management functions such as Power On, Power cycle, Reboot, or Shutdown from the mobile application
Configure and Provision PowerEdge servers and MX7000 infrastructure
  • For ease-of-use and faster first-time login, simply scan the iDRAC credentials stored in QR code
  • Batch update server passwords for Dell PowerEdge 14th generation and newer servers with Dell License Manager (minimum version 1.5)
  • Configure one server manually, or multiple servers simultaneously. You can even update the Auto-Update flag in server from OMM. Same is applicable for compute sleds in MX7000 chassis
  • Provision PowerEdge servers or MX infrastructure: plug the power cable, connect mobile device to server or chassis, assign IP address, change credentials, and update BIOS attributes
  • Run RACADM commands and get output directly on the mobile device
Demo Mode: Learn the features of OpenManage Mobile by accessing the Demo Mode to preview the capabilities of OpenManage Mobile using an offline, pre-populated "demo database" included in the app.
 
 

OpenManage Mobile

Features in OpenManage Mobile

Dell is constantly improving OpenManage Mobile.

Monitor and Manage:
  • When connected to OpenManage Enterprise:
    • Download and view any report, including Power and Thermal policies
    • Perform Emergency Power Reductions from anywhere
    • Easily search for any device by name, model number, service tag, or IP address
  • When connected to a PowerEdge server:
    • Monitor internal storage, view storage specific logs, and blink physical and virtual disk(s) LEDs
  • When connected to a PowerEdge MX7000 infrastructure:
    • Enhancements to monitoring with Augmented Reality including use of tablets
    • View health summary of chassis, compute, storage and network devices
    • Simplified summary of alerts
    • Access chassis and component information for the entire group when connected to Lead Chassis over Quick Sync 2 (previously this feature was available only over network)
Remediation:
  • Full Power Cycle (equivalent of unplugging and plugging power cable from a server) can be performed remotely
  • Fault logs with remediation guidance
  • LC Logs now also include remediation guidance
Security:
  • Improved certificate compliance status highlights potential security issues
  • If iDRAC certificates are using Certificate Authority (CA), then they are automatically verified (provided equivalent CA exists on mobile device)
Experience:
  • Redesigned Home Screen for better experience
  • Enhanced Search now saves recent search suggestions
MX7000 Monitoring and Provisioning:
  • While in AR mode, monitor back of chassis too
  • Assign redundant lead chassis during provisioning
  • View the same cabling view and group topology as in OpenManage Enterprise Modular - when accessing lead chassis
OpenManage Mobile 4.4.1 contains some stability fixes and enhancements.
  • Connect to OpenManage Enterprise with OIDC provider authentication.
  • Consoles with configured OIDC providers can be accessed by authenticating to the provider instead of a local account.
When OMM is connnected to OpenManage Enterprise
  • Consoles with OME-Services Plugin installed can: 1) display active support cases, 2) support starting service collections and 3) set devices to maintenance mode.
  • Consoles with Power Manager Plugin installed display power, thermal, and space statistics on the OME dashboard
When OMM is connected to a PowerEdge server, chassis or to OpenManage Enterprise
  • Dell Quick Resource Locator (QRL) video remediation, available when connecting to an OME, server, or chassis – Based on the available error logs, this shows context relevant videos that help get additional information, remediate or repair your system.
  • Dark Mode support as a general UI enhancement.
  • Enhanced visuals for AR mode
When OMM is connected to a PowerEdge server:
  • Select an Internal storage for specific storage type, and monitor internal storage, including storage-specific logs
  • Get notified on when a more feature rich license is available
When OMM is connected to an OpenManage Enterprise console:
  • Download and view Firmware Compliance per device per baseline
  • Monitor and export Warranty – Sort by Device Status, Model and Type
  • Device and Alert donut enhancements – Drill down into a specific set of alerts or devices in your environment easily
When OMM is connected to an MX7000 modular infrastructure:
  • Device and Alert donut enhancements – Drill down into a specific set of alerts or devices in your environment easily
When OMM is connected to a PowerEdge server:
  • Monitor internal storage, including storage-specific logs, with the ability to blink system LEDs of physical and virtual disks
When OMM is connected to an OpenManage Enterprise console:
  • Download and view any report, including for Power and Thermal policies
  • Perform Emergency Power Reduction from anywhere
  • Search for any device easily – by Device name, Model number, Service tag, or IP Address
When OMM is connected to an MX7000 modular infrastructure:
  • Significant enhancements to monitoring it with Augmented Reality, including support for iPads
  • View a health summary of chassis, compute, storage and network devices – and a simplified summary of alerts
  • Access all chassis and component information for the entire group when connected to Lead Chassis over Quick Sync 2 (previously this feature was available only over network)
Remediation:
  • Full Power Cycle (equivalent of unplugging and plugging power cable from a server) can be performed remotely
  • Fault logs with remediation guidance
  • LC Logs now also include remediation guidance
Security:
  • Improved certificate compliance status highlights potential security issues
  • If iDRAC certificates are using Certificate Authority (CA), then they are automatically verified (provided equivalent CA exists on mobile device)
Experience:
  • Redesigned Home Screen for better experience
  • Enhanced Search now saves recent search suggestions
MX7000 Monitoring and Provisioning:
  • While in AR mode, monitor back of chassis too
  • Assign redundant lead chassis during provisioning
  • View the same cabling view and group topology as in OpenManage Enterprise Modular - when accessing lead chassis
  • With the new augmented reality feature, you can now monitor, diagnose, and troubleshoot an MX7000 modular chassis - easily and quickly! Simply aim the device camera at an MX7000, connect through Quick Sync 2, and get the health overlays on top of MX7000 image.
  • Monitory and manage MX7000 over the network -- This new capability provides anytime and anywhere access to the modular infrastructure. Authenticated users can access a single chassis or gain access to an entire group by accessing the lead chassis.
  • Define lead chassis and group settings from OpenManage Mobile – Previously, these settings were completed on a PC console and required a "break" in the deployment process. Now users can define these settings within the one application.
  • View SupportAssist Collection report and upload from within OpenManage Mobile – Before this feature, IT administrators would need to upload the SupportAssist Collection report to a PC to view and then send to Dell EMC support. Now, customers can view and send directly from OpenManage Mobile. This feature is also useful when iSM is not installed or is not available (e.g.. if the server is not accessible for any reason).
  • Register iDRAC with Dell EMC Support from OpenManage Mobile – OpenManage Mobile users can now register a connected iDRAC with Dell EMC Support directly from the mobile application.
  • Access OpenManage Enterprise 3.0 console and manage Dell EMC PowerEdge servers, Chassis, Storage, Networking, Firewall appliances and any other supported third party appliances that are being managed through this console. Receive alert notifications automatically on your mobile device.
  • Manage the latest MX7000 modular infrastructure at-the-chassis to configure, monitor, troubleshoot and remediate chassis or its sleds
  • Usability Enhancements throughout the App
  • Access the new Quick Sync 2 module for at-the-server systems management
    • Available for PowerEdge 14th generation servers
    • Advanced functionality, including "touch & roam" capabilities for ease-of-use
    • Now supported on iOS too (in addition to Android mobile devices)
    • Leverages Bluetooth and Wi-Fi technology to connect OMM to iDRAC
    • Availability at both Point-of-Sale with servers as well as After-Point-of-Sale (Point-of-sale highly recommended).
    • Located internally within the server (not a bezel anymore)
  • Perform manual and batch server configurations*
    Assign IP addresses, change iDRAC credentials and NIC configuration, change boot order, update location or key BIOS attributes.
    * Please note that the batch server configuration feature is primarily available for PowerEdge 14th generation servers. Features vary by server generation and access method.
  • Access SupportAssist reports for PowerEdge 14th generation servers
    Access and share SupportAssist reports, last boot capture or crash video; View and share last crash or the OS preview screen.
  • Run RACADM commands to access and manage PowerEdge 13th and 14th generation servers
    Run any RACADM command and obtain the output directly on the mobile device. Five frequently used RACADM commands are pre-entered in the application and can be initiated with the touch of a finger on the mobile display.
  • Access a Virtual Console (VNC over SSH) securely
    Access a console securely over SSH from both Android and iOS mobile devices
    bVNC for Android (available free on Google Play Store)
    Remotix for iOS (available for purchase on Apple App Store)
  • Batch update factory default server passwords for Dell EMC PowerEdge servers (Dell License Manager 1.5 is needed for this feature)
    • Available for PowerEdge 14th generation servers
 
 

OpenManage Mobile Mobile access on tablet device

Access Methods for OpenManage Mobile

OpenManage Mobile can access and manage PowerEdge servers and the MX7000 chassis by multiple connection methods:

Manage over-the-network through iDRAC PowerEdge servers or MX7000 chassis
  • OpenManage Mobile can access iDRAC enabled PowerEdge servers1 remotely over the network from anywhere
  • Configure IP addresses, view server inventory, health status & logs, power cycle a server
Manage at-the-server PowerEdge servers or MX7000 chassis through Quick Sync
  • Securely and wirelessly configure, monitor and remediate PowerEdge servers or MX7000 chassis enable with Quick Sync bezel or Quick Sync 2 module
  • The optional Quick Sync 2 module is available on select PowerEdge servers and MX7000 chassis2
  • The optional Quick Sync bezel is supported on select PowerEdge servers3
Manage through OpenManage Enterprise or Essentials console
  • Access all Dell EMC and 3rd party infrastructure managed by OpenManage Enterprise (minimum version 3.1) or Essentials (minimum version 2.5).
  • Receive alert notifications on your mobile device, acknowledging or forwarding alerts and take remediation steps
 
 
 

Download and install of OpenManage Mobile

Dell EMC OpenManage Mobile is available as a no-charge application download for your mobile device from Apple Store, Google Play Store, MyApp/Tencent (China) and 360 Mobile Assistant (China)

  • OpenManage Mobile for iOS
    Download OpenManage Mobile for your Apple device.
    Download link to Apple store for iOS
  • OpenManage Mobile for Android
    Download OpenManage Mobile for your Android device.
    Download link to Google store for Android
  • OpenManage Mobile for Android (China)
    Scan the QR code or click to download OpenManage Mobile from 360 Mobile Assistant.
    Download link to 360 Mobile Assistant for Android (China) SLN310980_en_US__7360-Mobile-Assitant-Icon360 Mobile Assistant
 
 
 

Resources for OpenManage Mobile

Community

Engage in the OpenManage Systems Management community to find:

  • Boards to post questions and answers
  • Blogs to read and comment on articles
  • Idea exchanges to improve products and vote for ideas that other community members have posted
  • And more...

Documentation

Refer to Dell OpenManage Mobile Documentation for the latest documentation.

White Papers

OpenManage Augmented Reality

Understanding Augmented Reality in OpenManage Mobile


June 2020
10 page white paper
Technical white paper provides information about monitoring and troubleshooting an MX7000 chassis by using OpenManage Mobile with Augmented Reality Monitoring.

Read the white paper
OpenManage Mobile on mobile device syncing with PowerEdge Quick Sync bezel

Understanding OpenManage Mobile and Quick Sync Security (PowerEdge servers and MX Chassis)


October 2019
11 page white paper
Technical white paper explains the security controls used by OpenManage Mobile while at-the-server, when remote, and on the mobile device itself.

Read the white paper
OpenManage Augmented Reality

OpenManage Enterprise integration with OpenManage Mobile


March 2019
23 page white paper
Technical white paper provides an overview of the complete integration of OpenManage Enterprise with OpenMamange Mobile.

Read the white paper
iDRAC9 Configuration for VNC Server

Accessing Remote Desktop using VNC on Dell PowerEdge Servers and MX7000 Modular Infrastructure


February 2019
36 page white paper
Technical white paper provides information about establishing secure remote desktop connections to server host operating systems (OS) by using the standard VNC clients.

Read the white paper
OpenManage Mobile on mobile device syncing with PowerEdge 14th Generation Quick Sync bezel

Understanding Quick Sync 2 for Dell PowerEdge 14th Gen Servers and MX7000 Chassis


September 2018
14 page white paper
Technical white paper provides information about enhanced wireless configuration, monitoring and troubleshooting.

Read the white paper
OpenManage Mobile on mobile device syncing with PowerEdge 14th Generation Quick Sync bezel

Save server management time and effort for IT staff


July 2017
19 page white paper
Case study by Principled Technologies that found it took less time and fewer steps to perform a basic setup of a new PowerEdge server compared to traditional methods. Commissioned by Dell Technologies.

Read the white paper
OpenManage Mobile on mobile device syncing with PowerEdge 13th Generation Quick Sync bezel

Dell iDRAC Quick Sync for 13th Generation PowerEdge servers


November 2014
13 page white paper
57
Hardware technical guide for the optional integration of the Near Field Communication (NFC) technology into Dell’s 13th generation PowerEdge servers – specifically the R730, R730xd and R630 models.

Read the white paper

Videos

Systems Management with OpenManage Mobile

Introduction to Dell EMC OpenManage Mobile by Dell EMC OpenManage Mobile Product Manager, Manoj Malhotra.

April 2020

Manage the PowerEdge MX with Augmented Reality

OpenManage Mobile 3.2 (and newer versions) added augmented reality to manage your PowerEdge platforms.

April 2019

OpenManage Mobile and Quick Sync 2

Save time and effort managing Dell EMC PowerEdge servers with OpenManage Mobile and Quick Sync 2

October 2017

Introducing OpenManage Mobile and Quick Sync 2

Demonstration of OpenManage Mobile and PowerEdge servers with Quick Sync 2

July 2017
Notes
  1. OpenManage Mobile can connect to an iDRAC 7, 8, 9 or newer with Data Center, Enterprise or Express edition license.
  2. The optional Quick Sync 2 module is currently supported on the MX7000, R940, R940xa, R840, R7515, R7425, R7415, R740, R740xd, R6525, R6515, R6415, R640, R540, R440 and T640. Please consult your model's system documentation and configuration for details.
  3. The Quick Sync bezel is available as an option on Dell EMC PowerEdge R730, R730xd and R630 servers.
  4. The iDRAC VNC is available on iDRAC 7 (minimum firmware version 1.50.50), 8, 9 or newer with Data Center or Enterprise edition license.

Cause

Dell

Resolution

Dell Technologies

Article Properties


Affected Product

OpenManage Mobile

Product

Dell EMC OpenManage Enterprise

Last Published Date

29 Sep 2023

Version

9

Article Type

Solution