Article Number: 000179516
The CD, DVD or Blu-ray drive on your computer may not be able to recognize or read any discs. My Computer or File Explorer (it was called Windows Explorer in Microsoft Windows 7 and earlier versions of Microsoft Windows) may show the CD, DVD or Blu-ray icon but may show a blank screen or an error message when you try to access the contents of the disc. This issue may occur with pre-recorded discs and with recordable (R) or rewritable (RW) discs.
Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to read any discs or unable to recognize any discs. The instructions will help you resolve the problem in some instances if the drive has not failed completely.
The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different.
The instructions below apply to the following Microsoft Windows Operating Systems, however, some instructions may slightly vary with the older version of Microsoft Windows.
Before you begin troubleshooting:
Click on the troubleshooting steps below for more instructions. If the issue is not resolved, proceed to the next troubleshooting step.
Ensure that the optical disk drive is listed in Device Manager. If not, refer to the Dell knowledgebase article Optical Drive is not recognized in Windows.
AutoPlay feature in Microsoft Windows examines newly discovered removable media and devices and, based on content such as pictures, music or video files, it helps launch an appropriate application to play or display the content. If AutoPlay is disabled, nothing may happen when a disc is inserted. Follow the steps below to set the AutoPlay settings to defaults.
For Windows 10, Windows 8.1 or Windows 8:
For Windows 7:
Back to Top
The optical disk drive diagnostic may require you to have certain types of optical media available, such as a CD-RW, DVD-RW, or Blu-ray disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.
To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructionsNote: It is required that you click on the above link on the Dell computer that you are having trouble with. Dell System Detect and Dell SupportAssist application will be installed to run a diagnostic on the devices of your computer. Follow the on-screen instructions to complete the installation if the applications are not available on your Dell computer.
To disable the DMA mode on the optical disk drive, follow these instructions:
Microsoft Fix-it is a diagnostic software developed by Microsoft which allows detecting potential troubles which may affect a computer running on Microsoft Windows.
To automatically fix common issues with CD or DVD drives, click the Run now link below, and then follow the on-screen instructions.
|Microsoft Windows Windows 10, Windows 8.1 and Windows 8|
|Microsoft Windows Windows 7, Windows Vista and Windows XP|
Dell recommends updating the BIOS as part of your scheduled update cycle. Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and software) as well as providing security updates and increased stability.
Refer to the Dell knowledgebase article How to update your System BIOS within Windows for more information.Back to Top
Drivers for your CD, DVD or Blu-ray drive is included within the Operating System and hence does not require you to install a specific driver.
To reinstall the driver, follow the instructions below:
Dell systems that have an optical disk drive come with a factory installed DVD or Blu-ray playback software. For DVD or Blu-ray movie playback, specific playback software and codecs are required to be installed on your computer. The Dell provided applications will enable your computer with necessary codecs for such playback of movie DVD or Blu-ray discs.
If you are having trouble with movie playback, try to uninstall and reinstall the Dell provided playback software.
System Restore is a built-in Windows tool designed to protect and repair the operating system. When something goes wrong with your computer, System Restore should be used prior to restoring to factory condition.
Select the Operating System installed on your computer to find more information about how to perform System Restore:Back to Top
If the Dell PC Diagnostics on the optical disk drive has passed, it is most definitely an issue related to software installed on your computer. If the above troubleshooting steps have not been able to resolve the issue with the optical disk drive, you could try to restore your computer factory defaults as a last resort.
Dell computers are built with a small amount of hard disk space reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all of your files prior to starting this process.
Select the Operating System installed on your computer to find more information about how to restore your computer to factory defaults:
For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows.Back to Top
Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.
Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations
Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Dell Dock WD15, Dell Rugged Desk Dock, Dell SuperSpeed USB 3.0 Docking StationSee more
03 Jun 2021