Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

CloudIQ: General procedures to onboard PowerFlex Systems to CloudIQ

Summary: This Knowledgebase Article describes the onboarding process for PowerFlex Systems to CloudIQ.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


CloudIQ Overview

CloudIQ is a no-cost, cloud-native application that leverages Machine Learning to proactively monitor and measure the overall health of the Dell infrastructure. CloudIQ uses intelligent, comprehensive, and, predictive analytics.

PowerFlex is a software-defined infrastructure product portfolio with different consumption models depending on whether user requires an engineered system or flexibility to build their own system. PowerFlex rack or appliance is for the former outcome, whereas PowerFlex software or Ready Node is for the latter outcome.

This article covers CloudIQ connectivity for the PowerFlex rack or appliance using PowerFlex Manager to dial home, and the PowerFlex software or Ready Node solution using the PowerFlex Gateway to dial home.

Prerequisites - PowerFlex rack or appliance using PowerFlex Manager

  • Valid Dell Support Credentials
  • Minimum Secure Remote Services version -
  • Minimum PowerFlex version - 3.6
  • Minimum PowerFlex Manager - 3.7
  • Configurations
    • PowerFlex system license must be configured.
    • System must be registered with Secure Remote Services Gateway.

Onboarding - PowerFlex rack or appliance using PowerFlex Manager

  1. Log in to PowerFlex Manager.
  2. From PowerFlex Manager, go to Settings > Virtual Appliance Management

  1. Select Alert Connector.
  2. In the Alert Connector window, under Device Registration: 
    1. Select the appropriate Device Type. 
    2. To register with Secure Remote Services, enter ELMS Software ID (SWID) for the whole solution. This is PowerFlex rack SWID (starting with ELMVXR prefix) or PowerFlex appliance SWID (starting with ELMVXF prefix). 
    3. Enter Solution Serial Number 
    4. Enable the Secure Remote Services checkbox under Connection Type. 
    5. Ensure CloudIQ checkbox is selected under Connection Type. 
    6. Configure Alert settings. 
  3. In the Alert Connector window, under Connector Settings, configure Secure Remote Services.
  1. Enter Secure Remote Services Gateway Host IP or FQDN. 
  2. Enter Secure Remote Services Gateway Host Port. 
  3. Enter User ID 
  4. Enter Password   
  1. Select Save to save the configuration.

During registration, the PowerFlex software SWID is forwarded on to CloudIQ. On the CloudIQ dashboard itself, users see only the PowerFlex software SWID (starting with ELMSIO prefix) for each of their PowerFlex systems, regardless of the product consumption model. The PowerFlex software SWID (starting with ELMSIO prefix) should also be referenced for CloudIQ support and troubleshooting activities. 

PowerFlex rack or appliance users can obtain the PowerFlex software SWID in multiple ways: 

  • In PowerFlex Manager, go to the Resources tab, then select the PowerFlex Gateway component. The PowerFlex software SWID is displayed in the yellow highlighted position in the screenshot below. 

  • In PowerFlex Presentation UI, go to Settings > License. 

  • Alternatively, if the user is familiar with the PowerFlex CLI, running the command "scli --query_license" displays PowerFlex software SWID. 

  • Users can go to Dell EMC Licensing Portal to view their PowerFlex licenses and corresponding PowerFlex software SWID. 

Prerequisites - PowerFlex software or Ready Node using PowerFlex Gateway 

  • Valid Dell Support Credentials 
  • Minimum Secure Remote Services version - 
  • Minimum PowerFlex version - 3.6 
    • Note: CloudIQ does not support a PowerFlex 3.6 Gateway with older versions of PowerFlex software components. For CloudIQ support, PowerFlex operating system must be 3.6 or later. 

  • Operating system Packages 
  • Same operating system dependencies used by Gateway today 
  • Operating system package to create .zip files 
  • Configurations 
    • PowerFlex Gateway LockBox must be configured. 
    • PowerFlex system license must be configured. 
    • System must be registered to Secure Remote Services Gateway. 
  • Support for Upload of Large Files 
    • Some older systems use only a single 1 GbE network interface for Gateway management connectivity. Depending on the scale of the system, uploading of CloudIQ data may inhibit or slow down other Gateway operations. 
    • A 10 GbE or bonded 1 GbE interface is recommended.

Onboarding - PowerFlex software or Ready Node using PowerFlex Gateway 

  1. Log in to PowerFlex Installer. From a web browser, enter the IP address of the PowerFlex Gateway and log in to the PowerFlex Installer. 
  2. Go to the Maintain tab and enter the following information:
    1. Primary MDM IP address
    2. MDM admin username and password
    3. LIA authentication type
    4. LIA password
  3. Click Retrieve system topology.
  1. On the Maintain tab, select System Logs & Analysis

  2. Verify that PowerFlex is registered to Secure Remote Services. If not, select Register PowerFlex system to Secure Remote Services and enter Secure Remote Services gateway information.

    Note: Dell user account passwords should contain no special characters. This event only happens once. The users password can be changed back to a more secure password once the PowerFlex system has been registered to Secure Remote Services.


Once PowerFlex is registered with Secure Remote Services, verify the Send data to CloudIQ button is selected. This button is enabled by default.

Accessing CloudIQ

  1. Log in to CloudIQ at using your Dell ProSupport credentials.
  2. When a new user logs in to CloudIQ, they step through the following onboarding screens:




  1. CloudIQ retrieves the systems that are associated to the user's site IDs based on their support credentials:



  1. Upon logging in to CloudIQ, the user sees all systems that are successfully sending data to CloudIQ. In situations where the user has not successfully configured systems to send data to CloudIQ, they are directed to the Connectivity page in the CloudIQ UI. The Connectivity page is where they see their CloudIQ compatible systems.



Article Properties

Last Published Date

04 May 2022



Article Type

How To