How to Get Support for Dell Command Integration Suite Microsoft System Center

Summary: This article covers how to obtain support for Dell Command | Integration Suite Microsoft System Center.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Dell Command | Integration Suite Microsoft System Center

Dell Command | Integration Suite Microsoft System Center for System Center is an easy-to-use UI-based tool to configure and deploy your Dell client computers. Dell Command | Integration Suite Microsoft System Center for System Center directly integrates into the Microsoft Configuration Manager console. It eliminates the need for the command-line tools and scripts that are used in Dell Command | Configure. It also adds functionality for remote management both in- and out-of-band.

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Client (not server) Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. On prompt, select either International Support or Support in [REGION].

Confirm your model and service tag
Figure 4: (English Only) Confirm your model and service tag

  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000189119) when contacting technical support.

Affected Products

Dell Command | Integration Suite for Microsoft System Center
Article Properties
Article Number: 000189119
Article Type: How To
Last Modified: 13 Jun 2024
Version:  15
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