AppSync: Restore from AppSync snapshot may fail due to a timeout

Summary: Restore from AppSync snapshot to the production host failed due to a timeout.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

A restore operation from AppSync GUI will eventually hang and fail due to a timeout error.

The AppSync events will show:
   
<DATE & TIME> ,Restore Copy,fc520a7d-b08d-41ab-9878-70608fdf8ea6,ORCL_000093,<hostyname>,AppSync failed to restore one or all of the following storage filesystems: /my/path/data99,
 
In server logs will see it's timing out:
  
<DATE & TIME> INFO [EJB default - 8] [com.emc.archway.xio_commands.RestoreXIOSnapshotCommandBean] [AppSync_Server] [] d5f58e3c-43bd-4e2a-998f-4908473c3af0->>> finished restore/refresh volumes on XIO Array 
<DATE & TIME> INFO [EJB default - 8] [com.emc.archway.xio_commands.RestoreXIOSnapshotCommandBean] [AppSync_Server] [] d5f58e3c-43bd-4e2a-998f-4908473c3af0->>> finished restore/refresh volumes on XIO Array 
<DATE & TIME> WARN [EJB default - 8] [com.arjuna.ats.arjuna] [AppSync_Server] [] ARJUNA012077: Abort called on already aborted atomic action 0:ffff0a25bf41:-396b7557:61391564:19b548
<DATE & TIME> ERROR [EJB default - 8] [org.jboss.as.ejb3.invocation] [AppSync_Server] [] WFLYEJB0034: EJB Invocation failed on component RestoreXIOSnapshotCommandBean for method public boolean com.emc.archway.xio_commands.RestoreXIOSnapshotCommandBean.restorePhasePIT(com.emc.archway.context.ExecutionContext,java.util.Set,boolean): javax.ejb.EJBTransactionRolledbackException: javax.transaction.RollbackException: WFLYEJB0447: Transaction 'Local transaction (delegate=TransactionImple < ac, BasicAction: 0:ffff0a25bf41:-396b7557:61391564:19b548 status: ActionStatus.ABORTED >, owner=Local transaction context for provider JBoss JTA transaction provider)' was already rolled back at org.jboss.as.ejb3@17.0.1.Final//org.jboss.as.ejb3.tx.CMTTxInterceptor.endTransaction(CMTTxInterceptor.java:114)

 

Cause

A number of snapshot were involved in the restore operation which caused delay/timeout. Possible cause not determined however this could be a performance/slowness issue on resources like array and host.

Resolution

Adjusting the transaction timeout value will allow AppSync not to timeout during restore operation.
  
  1. Go to C:\EMC\AppSync\jboss\standalone\configuration\standalone.xml.
  2. Change the value from default of 300 to new value 2400 seconds - <coordinator-environment default-timeout=2400
  3. Stop all the Services (EMC AppSync Datastore and EMC AppSync Security service)
  4. Start the services(EMC AppSync Datastore Service, EMC AppSync Security Service, EMC AppSync server service)

Affected Products

AppSync
Article Properties
Article Number: 000191827
Article Type: Solution
Last Modified: 28 Oct 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.