Connection Refused Error When Committing Policy in Dell Security Management Server or Dell Security Management Server Virtual

Summary: Committing Policy in v11.1.1 Dell Security Management Server or Dell Security Management Server Virtual returns a Connection Refused error in the administrator console.

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Symptoms

Affected Products:

  • Dell Security Management Server
  • Dell Security Management Server Virtual

Affected Versions:

  • v11.1.1

Administrators are unable to commit policy due to a Connection Refused error in the administrator console.

When the error occurs, the user sees the following message.

Connection refused error message
Figure 1: (English Only) Connection Refused error

Also, the following error message is present in the wrapper.log file of the Security Server service.

javax.net.ssl.SSLHandshakeException: Encrypted buffer max length exceeded

Cause

This issue is the result of a problem in the Jetty component of the Dell Security Management Server and Dell Security Management Server Virtual products.

Resolution

A patch with updated Jetty binaries is available from Dell Data Security support.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000192064
Article Type: Solution
Last Modified: 06 Sep 2023
Version:  3
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