AppSync: Uploading .xml license file in UI receives error: Adding the license failed due to "Invalid license file"

Summary: Uploading .xml license file in UI receives error: Adding the license failed due to "Invalid license file".

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Symptoms

In AppSync UI, when uploading .xml license in Settings > License > Upload, receive an error:

Adding the license failed due to "Invalid license file"

 

Screenshot 1.png

 

Cause

The first scenario seen was the entire <lockingID> section was missing from the license file.
There should be a lockingID section like the following:

 

<LockingIds>

	<LockingId>

		<LockingIdCode>HOSTID</LockingIdCode>

		<LockingIdValue>value</LockingIdValue>

	</LockingId>

</LockingIds>

 

The second scenario seen was the LockingIdCode being inappropriately found to be XIOD like so:

 

<LockingId>

	<LockingIdCode>XIOID</LockingIdCode>

 

When it should be HOSTID

 

<LockingId>

	<LockingIdCode>HOSTID</LockingIdCode>

 

Resolution

The internal licensing generation mechanism is updated to ensure the Locking ID section is populated.

 

A new license is needed. Obtain a new license from the licensing team.

 

Additional Information

AppSync 4.2 and later supports XML type licenses.

Affected Products

AppSync
Article Properties
Article Number: 000193800
Article Type: Solution
Last Modified: 10 Sep 2025
Version:  4
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