SupportAssist OS Recovery Feature Not Supported in Windows 10S, 11S, and 11SE

SupportAssist OS Recovery software does not function with Windows S and SE versions.

Excalibur is not supported in Windows S and SE versions.

SupportAssist OS Recovery

Excalibur is not supported on Windows OS versions: Win10S, Win11S, and Win11SE.

But BIOSConnect is enabled by default in the BIOS on these products for firmware updates.

If you invoke this function from the BIOS Bootup Menu, the BIOSConnect to activate the SupportAssist OS Recovery feature does not work.

You are presented with a loading window (Figure 1) and will have to power cycle the computer without selecting BIOSConnect in the BIOS Bootup Menu to avoid this issue.

Figure 1

You can accidentally invoke BIOSConnect in BIOS Bootup Menu, by selecting SupportAssist OS Recovery selection and pressing ENTER (Figure 2):

Figure 2

Workaround

The following workaround can be used to prevent this behavior.

1. Press F12 during bootup to enter the BIOS onetime boot menu (Figure 3).
   
   Figure 3
   Note: Your computer looks similar to one of the options available, Platform Name, and BIOS Revision on the one-time boot menu may vary from computer to computer.
2. Scroll down the one-time boot menu until you get to the BIOS Setup option. Select it and press Enter.
3. Once in the BIOS setup screens, move down to the section entitled SupportAssist System Resolution and expand it to reveal its options.
4. Open the sub section “SupportAssist OS Recovery” and Uncheck this box to Disable this feature (Figure 4).
   
   Figure 4
   Note: This picture has the box checked by default. Uncheck this box to Disable the SupportAssist OS Recovery feature.
5. Once Disabled, click Apply to save the BIOS settings and then Exit the BIOS in order to restart the computer. SupportAssist OS Recovery does not appear in the BIOS menu option anymore (Figure 5):
   
   Figure 5

Resolution

This functionality is working as designed as Windows S is restricted to Windows store applications only.

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