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SupportAssist OS Recovery Tools Fail to Install Using SupportAssist

Summary: Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

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Article Content


SupportAssist OS Recovery Tools fail to install.


Not applicable


SupportAssist OS Recovery Tool

While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.

Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist.

The following steps can be used as a resolution to this issue.

  1. Download the latest version of SupportAssist.
  2. Reboot your computer.
  3. Open the "Dell SupportAssist for Home PCs" application.
  4. Click Start now (Figure 1 [English only]) on the SupportAssist User Interface (UI).
    Start now prompt
    Figure 1: Start now prompt
  5. SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update (Figure 2) under the "Get drivers & downloads" tile.
    Update button under Get drivers & downloads
    Figure 2: Update button under Get drivers & downloads
  6. Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
  7. It now installs successfully.

If you have further questions about this article, contact Dell Technical Support.

Additional Information

Article Properties

Affected Product

SupportAssist for Home PCs, SupportAssist OS Recovery

Last Published Date

21 Feb 2024



Article Type