VxRail: VXR010012 Host hardware system board status not cleared when restarting iDRAC

Summary: iDRAC reports VXR010012 host hardware system board status is not being cleared by restarting iDRAC several times.

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Symptoms

Alarm for a system board on vSphere web client and on the iDRAC UI.
Unable to access Front LED Panel because of a hardware error condition.

Cause

The cause could be a system board hardware failure or a mismatch of firmware.

Resolution

  1. Check the current Firmware version installed and make sure it matches the VxRail Support Matrix: VxRail Support Matrix
  2. Restart iDRAC.
  3. If the alarm continues being triggered, then refer to the following procedure to power drain the node. Reference: How do I Reset and Drain Power of my Dell PowerEdge Server? | Dell US
    • Power the server down.  
    • Disconnect server from all power cables and network cables. 
    • Hold down the power button continuously for at least ten seconds.  
    • Insert power cables and network cables back to the system.  
    • Wait about two minutes before powering on the server to give the iDRAC time to initialize. 
    • Power the system on.
  4. If the alarm turns on again in the iDRAC, then refer to step 2 and restart the iDRAC.

Contact Dell support if these steps do not resolve the issue.

Affected Products

VxRail Appliance Family, VxRail Appliance Series
Article Properties
Article Number: 000195584
Article Type: Solution
Last Modified: 04 Dec 2025
Version:  4
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