PowerStore: FTP and SFTP does not work for local users in passwd file

Summary: Access to a NAS server over FTP or SFTP from a client is denied for all unix users that are detailed in the passwd file.

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Symptoms

Access to a NAS server over FTP or SFTP from a client is denied for all unix users that are detailed in the passwd file.

Cause

In order to use local users, the UNIX directory search order must be set to local files.

Resolution

PowerStore Manager user interface (UI) method


Select the NAS server in question and click MODIFY:
image.png


Change Unix Directory Service Search Order to Local Files:
image.png

If these options are unavailable, try uploading the passwd file again. 


Alternatively, if the system is joined to an Active Directory (AD) domain, the UNIX directory search order can be set to Local Files from your NAS server > SHARING PROTOCOLS > USER MAPPING > Unix Directory Service Search Order:

image.png

After this is enabled, leaving the domain will not affect the value of directory search order.

 

PowerStore CLI (PSTCLI) method


1) Check the current value: 
pstcli -d CLUSTER_IP -u admin -p YOUR_PASSWORD nas_server show -select id,name,current_unix_directory_service

 #  |                  id                  |           name           | current_unix_directory_service
----+--------------------------------------+--------------------------+--------------------------------
  1 | 61000ef4-2020-17a4-4d02-5a401bbc3088 | NFS_ONLY                 | None                          
  2 | 61113e5a-f645-6494-b19c-5a401bbc3088 | NAS_MULTI                | Local_Files                   
  3 | 61e7d902-59e6-0745-c43a-eaaab4453dc3 | FTP_ONLY                 | None                   

 
2) Change the value to Local Files: 
pstcli -d CLUSTER_IP -u admin -p YOUR_PASSWORD nas_server -name FTP_ONLY set -current_unix_directory_service Local_Files
Success

 
3) Confirm change: 
pstcli -d CLUSTER_IP -u admin -p YOUR_PASSWORD nas_server show -select id,name,current_unix_directory_service

 #  |                  id                  |           name           | current_unix_directory_service
----+--------------------------------------+--------------------------+--------------------------------
  1 | 61000ef4-2020-17a4-4d02-5a401bbc3088 | NFS_ONLY                 | None                          
  2 | 61113e5a-f645-6494-b19c-5a401bbc3088 | NAS_MULTI                | Local_Files                   
  3 | 61e7d902-59e6-0745-c43a-eaaab4453dc3 | FTP_ONLY                 | Local_Files                   
 

Affected Products

PowerStore 1000T, PowerStore 3000T, PowerStore 5000T, PowerStore 7000T, PowerStore 9000T
Article Properties
Article Number: 000195589
Article Type: Solution
Last Modified: 08 Feb 2022
Version:  7
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