PowerProtect Data Manager: How to export logs for a specific Job

Summary: The "Export Log Feature" gleans all Trace IDs from PowerProtect Data Manager logs and puts them in a concise readable form that can be scrubbed of all hostnames and IP Addresses and provided to support. ...

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Instructions

Certain environments such as Dark sites are not able to scrub an entire log bundle, but they can scrub something smaller. The "Export Log Feature" gleans all Trace IDs from PowerProtect Data Manager (PPDM) logs and puts them in a concise readable form that can be scrubbed of all hostnames and IP Addresses and provided to support.

Procedure: 
From the Protection Job Screen:

  1. Select the job where the failure is occurring.
  2. Click Export log.
Protection_Jobs.png
  1. The System Jobs screen displays that the log is being created.
System_Jobs.png


It also displays when it has been successfully completed.
 
System_Jobs_Successful.png
  1. Return to the Protection Jobs screen and click the Download log link for the package.
Figure 4: Select Download on the Protection Jobs screen
This download link allows the user to choose the directory where the log is saved.
 
Figure 5: Select a location to save the log

This feature makes scrubbing the information easier to upload.

Article Properties
Article Number: 000195595
Article Type: How To
Last Modified: 22 Oct 2024
Version:  4
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