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Article Number: 000196576

Blue Screen INTERRUPT EXCEPTION NOT HANDLED(0X3D) on Windows 11

Summary: This article provides information about dell computer encountering a bluescreen error when booting up or shutting down.

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Article Content

Symptoms

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This article focuses on the INTERRUPT EXCEPTION NOT HANDLED(0X0000003D) blue screen error. When you use your Dell computer, you find it encounters a bluescreen error that you boot up or shut down. These scenes happen with shutdown 2-5 times.
 

Affected operation system

  • Windows 11

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Cause

This is a system issue, the Microsoft Corporation has released a Hotfix on 1/25/2022 - KB5008353 External_Link_Icon.jpg.

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Resolution

You can press the Power button to force the computer shutdown then restart the computer:

  1. Go to System Settings.
  2. Find Update & Security section.
  3. Select Windows Update.
  4. Check for updates, install them.

After the update is completed, it may require you to restart the system.


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Article Properties

Affected Product

Latitude 5420

Last Published Date

23 Jan 2024

Version

2

Article Type

Solution

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