Connectrix Cisco MDS 9000: Unable to launch device manager resulting in error "Snmp: Unsupported device"

Summary: This issue is seen when the NX-OS firmware version and the DCNM version in use are not compatible.

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Symptoms

Error:

Snmp: Unsupported device (sysObjectID = 1.3.6.1.4.1.9.12.3.1.3.2054 )
Cisco Device Manager error

 

Cause

This issue is seen when:

  • NX-OS versions on the Cisco MDS switches are not compatible with the DCNM version in use.
  • DCNM lower version below 10.x in use
  • Background stuck process on the switch.

 

Resolution

Workaround:
Switch reboot should be performed on the problematic switch which is a temporary fix only.

Fix:
Step 1: Check the compatibility of NX-OS and DCNM version in use in release notes.
Step 2: Suggest DCNM version upgrade accordingly.

Example:
NX-OS version: 8.4.2c
DCNM version in use: 10.2.1
Fix: To upgrade to version 11.0.x or higher.

 

Additional Information

Reference: 8.4.2c release notes
https://dl.dell.com/content/docu104580_connectrix-cisco-mds-9000-nx-os-8-4-2c-release-notes.pdf?language

 

Affected Products

Connectrix MDS-Series, Connectrix MDS-Series Data Center Network Manager
Article Properties
Article Number: 000202492
Article Type: Solution
Last Modified: 17 Dec 2024
Version:  7
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