How to Resolve An Error Occurred While Extracting Image File Usbkey.zip

Summary: While using a USB recovery media to install the operating system, you may see "ERROR! Sorry. An error occurred while extracting the image file usbkey.zip. Please check the file and try again." ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

When you receive this error, perform the following steps.

  1. Re-create the image using a different USB drive (if available) by following the instructions in the Dell Knowledge Base article How to Download and Use the Dell Operating System Recovery Image in Microsoft Windows.
  2. When you still receive the error, change the Preferred Language to English (United States).

    To change the Preferred Language to English (United States), perform the following steps.

    1. Right-click Start and then select Settings.
    2. Select Time & Language.
    3. Select Language.
    4. Ensure that English (United States) is at the top of Preferred Languages.
      NOTE: If English (United States) is not listed, add it by selecting Add a language and following the prompts. If it is listed but not at the top, drag-and-drop English (United States) to the top of the list.
  3. Re-create the image once again.
Article Properties
Article Number: 000202813
Article Type: How To
Last Modified: 21 Aug 2025
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.