Data Domain: 디스크에 하드웨어 또는 복구 가능한 장애가 있음

Summary: Dell DDVE(Data Domain Virtual Edition) 기반 플랫폼(예: DD3300) 다음 이벤트 ID가 포함된 장애가 발생했거나 알 수 없거나 예측 가능한 장애 디스크에 대한 알림: STORAGE-00031 또는 STORAGE-00032

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Symptoms

알림 ID: 
STORAGE-00031 or STORAGE-00032
오류 메시지: 
The disk has a hardware fault and may need to be replaced.
OR
The disk has a recoverable fault but may need to be replaced.
예:  
# alert show current

Current Alerts
--------------
Post Time                  Severity   Object                                         Message                                                                    
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
Thu Sep 20 05:11:23 2022   WARNING    Enclosure=1:Disk=10:Cause=Predictive failure   EVT-STORAGE-00032: Disk has a recoverable fault but may need to be replaced.
Thu Sep 20 11:05:43 2022   CRITICAL   Enclosure=1:Disk=10:Cause=NA                   EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced.  
------------------------   --------   --------------------------------------------   ----------------------------------------------------------------------------
There are 2 active alerts.

# alert show detailed

Time: Thu Sep 20 11:05:43 2022
Alert Id: p0-535
Event Id: EVT-STORAGE-00031
Event Message: Disk has a hardware fault and may need to be replaced.
Object: Enclosure=1:Disk=10:Cause=NA

Event Description:

A hardware fault has been detected for this drive. The drive or the cabling to it may have a problem.

Cause

DD3300과 같은 DDVE 기반 플랫폼에서는 기본 PERC(PowerEdge RAID Controller) 및 iDRAC Lifecycle Controller가 디스크를 지속적으로 모니터링합니다.

모든 디스크 장애, 장애 또는 예측 장애는 가상 스택(하드웨어 > ESXi > DDVE)으로 전달됩니다.

장애 또는 장애로 인해 해당 알림이 생성됩니다.

Resolution

장애가 발생했거나 예측된 장애 디스크는 교체해야 합니다.

Dell 지원 또는 지원 공급업체에 문의하여 교체 일정을 예약하십시오.

Affected Products

Data Domain, PowerProtect Data Protection Appliance, DD3300 Appliance, PowerProtect DP4400, Integrated Data Protection Appliance Family
Article Properties
Article Number: 000203825
Article Type: Solution
Last Modified: 12 Sep 2025
Version:  5
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