Solutions Enabler: Falha na descoberta symcfg com o erro "O dispositivo gatekeeper (ao usar o Daemon base) tem um erro"

Summary: Falha na descoberta symcfg com o erro "O dispositivo gatekeeper (ao usar o daemon base) tem um erro (consulte o arquivo de log)".

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Symptoms

Falha na descoberta symcfg com o erro "O dispositivo gatekeeper (ao usar o Daemon base) tem um erro (consulte o arquivo de log)".
  
C:\>symcfg disc -sid XXX

Attempting discovery of Symmetrix 00049XXXXX

This operation may take up to a few minutes. Please be patient...

O dispositivo gatekeeper (ao usar o Daemon base) tem um erro (consulte o arquivo de log)

De storapid.log: 
<Error> [3456 SMBASE:7264-3] Aug-08 15:50:01.934 : [validate_gk()] Syscall 0x191 failed to Symm 00049XXXXX using device '\\.\PHYSICALDRIVE31' [sts = -15009, ord17 = 0x0]: Access control has blocked access to the Symmetrix

<Warn > [3456 SMBASE:7264-3] Aug-08 15:50:01.934 : [new_find_pooled_gk()] Could not open a gatekeeper to array 00049XXXXX: Access control has blocked access to the Symmetrix

<Error> [3456 SMBASE:7264-3] Aug-08 15:50:01.934 : [dmnSymmGetSyscallGkdev()] Failed to get gatekeeper '/dev/pooled' for syscall; local symm 000497600161, target symm 00049XXXXX: Access control has blocked access to the Symmetrix

<Error> [3456 <N/A>:4460-20] Aug-08 15:50:13.132 : [validate_gk()] Syscall 0x191 failed to Symm 00049XXXXXusing device '\\.\PHYSICALDRIVE31' [sts = -15009, ord17 = 0x0]: Access control has blocked access to the Symmetrix

De symapi.log 
8/08/2022 15:50:00.153 7264 12088 EMC:SMBASE emcSymRealSimplePing SIL_GetAccessIDPermissions (9223) failed sts: SIL_GKMGT_ACCESS_DENIED, Order17: None, gk: /dev/pooled, sid: 00049xxxxxx returning SYMAPI_C_FAILED_LOCAL_SYM_PING

08/08/2022 15:50:00.169 7264 12088 EMC:SMBASE emcSymRealSimplePing SIL_GetAccessIDPermissions (9223) failed sts: SIL_GKMGT_ACCESS_DENIED, Order17: None, gk: /dev/pooled, sid: 00049xxxxxx returning SYMAPI_C_FAILED_LOCAL_SYM_PING

08/08/2022 15:50:00.169 7264 12088 EMC:SMBASE emcSymRealSimplePing SIL_GetAccessIDPermissions (9223) failed sts: SIL_GKMGT_ACCESS_DENIED, Order17: None, gk: /dev/pooled, sid: 00049xxxxxx returning SYMAPI_C_FAILED_LOCAL_SYM_PING

08/08/2022 15:50:01.919 7264 12088 EMC:SMBASE emcSymRealSimplePing SIL_GetAccessIDPermissions (9223) failed sts: SIL_GKMGT_ACCESS_DENIED, Order17: None, gk: /dev/pooled, sid: 00049xxxxxx returning SYMAPI_C_FAILED_LOCAL_SYM_PING
Descobriu que o array tinha o symauth e o symacl ativados. No entanto, verificou 
 "symauth show -username"
 e verificado se o mesmo usuário é visto em 
 "symauth -sid <SID> list -users"
.Também verificado  
"symacl -sid <sid> show accgroup Admingrp"
 e verificou que nenhum host faz parte do symacl AdminGrp.

Cause

Problema de acesso ao SYMACL

Resolution

É necessária a intervenção de um engenheiro de suporte técnico da Dell EMC.
Crie um tíquete citando este 000204043 LKB#, e um membro da equipe de suporte terá prazer em ajudar você.

Affected Products

Solutions Enabler
Article Properties
Article Number: 000204043
Article Type: Solution
Last Modified: 11 Jul 2024
Version:  4
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