Dell Unity: Files created with "hidden" attribute after updating Mac to Version 13 (macOS Ventura) (User Correctable)
Summary: Some types of files stored on Unity filesystems may be created with the "hidden" attribute after upgrading an attached Mac computer to macOS Ventura (Version 13).
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Since updating their Mac clients to macOS Ventura (13.x), certain newly-created files are being created with the "hidden" attribute set.
It currently appears to mostly impact .doc and .pdf files.
It currently appears to mostly impact .doc and .pdf files.
Cause
The exact cause is unknown at this time, but it appears to be an incompatibility between Unity and macOS Ventura.
Resolution
Fix:
While this is an Apple issue, Dell has created a fix and has included it in Unity OE version 5.4 and newer.
Workaround:
If you cannot upgrade to Unity OE version 5.4, as a workaround, you can disable SMB directory leasing, which appears to minimize this issue.
To do this, issue the following command in a Unity command line:
While this is an Apple issue, Dell has created a fix and has included it in Unity OE version 5.4 and newer.
Workaround:
If you cannot upgrade to Unity OE version 5.4, as a workaround, you can disable SMB directory leasing, which appears to minimize this issue.
To do this, issue the following command in a Unity command line:
svc_nas ALL -param -f cifs -m smb2.capabilities -v 95To revert this change, issue the following command:
svc_nas ALL -param -f cifs -m smb2.capabilities -v 127
Note: If you have upgraded to Unity OE version 5.4 to correct this issue, you can back out the Workaround by using the 127 value in the smb2.capabilities parameter and files will save correctly.
Additional Information
There are some reports that disabling directory leasing is not solving the issue for certain customers. While we have not yet validated this, a second alternative workaround would be to force the max SMB dialect to 2.1. To do this, add the following to the /etc/nsmb.conf file on the problematic Mac client:
To do that, issue the following command:
[default] protocol_vers_map=2Alternatively, you could issue the following command on Unity which would force all SMB connections on that NAS server to negotiate no higher than SMB 2.1:
svc_nas [NAS_SERVER] -param -f cifs -modify smb2.maxDialect -v SMB2.1Again, that setting is per NAS server, and takes effect immediately upon reconnecting to the share.
Note: Once you have upgraded to Unity OE version 5.4 or higher, you can undo this parameter change to allow the SMB max dialect to negotiate as high as Windows will allow.
To do that, issue the following command:
svc_nas [NAS_SERVER] -param -f cifs -modify smb2.maxDialect -v ""
Affected Products
Dell EMC UnityArticle Properties
Article Number: 000211582
Article Type: Solution
Last Modified: 06 Jun 2024
Version: 3
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