PowerFlex: After deployment of CO and HCI services the migrate vCLS VMs button is missing

• CO services do not go into Lifecycle mode as expected and the Migrate vCLS VMs button is missing under Service Actions on the Service details pane.
• HCI services have the service volumes/datastores created, but the vCLS VMs have not been migrated to them.
• If you attempt to create or map volumes to your service, you get the following error in the logs:

  INFO  [2023-06-06T06:39:59.835865] 78914: service_deployment.rb:1429:in `block in create_component_thread': Status: Failed_component_vcls/vcenter-vcsa-prod
  INFO  [2023-06-06T06:39:59.848367] 78844: service_deployment.rb:1255:in `block in process_components': An error occurred during the processing of cluster vcls components.
  ERROR [2023-06-06T06:39:59.851651] 78844: service_deployment.rb:622:in `process': There is no service volume / datastore available!
  ERROR [2023-06-06T06:39:59.852143] 78844: service_deployment.rb:623:in `process': ["/opt/asm-deployer/lib/asm/provider/cluster/vmware.rb:1803:in `migrate_vcls_vms'", "/opt/asm-deployer/lib/asm/lazy_connection.rb:101:in `block in with_connection'", "/opt/asm-deployer/lib/asm/lazy_connection.rb:86:in `with_connection'", "/opt/asm-deployer/lib/asm/lazy_connection.rb:100:in `block in with_connection'", "/opt/asm-deployer/lib/asm/type/base.rb:413:in `delegate'", "/opt/asm-deployer/lib/asm/type/cluster.rb:200:in `migrate_vcls_vms'", "/opt/asm-deployer/lib/asm/service_deployment.rb:2231:in `process_vcls'", "/opt/asm-deployer/lib/asm/service_deployment.rb:1409:in `block in create_component_thread'"]
  INFO  [2023-06-06T06:39:59.853018] 78844: service_deployment.rb:625:in `process': Status: Error

• Other service actions fail due to the vCLS VMs not being on shared storage as expected.

The check that PowerFlex Manager performs to identify vCLS VMs does not work because the OS guestId is reporting a value other than expected in some versions of vCenter.

To resolve this issue, you must apply the hotfix. Follow these steps to download and install:

1. Download the .zip file attached to this article (The attached file is available only in the English version of the article).

2. Using WinSCP or similar tool, copy the file to /var/tmp on the PowerFlex Manager VM.

3. SSH to PowerFlex Manager and extract the file:

   unzip hotfix-3.8.4-vxfm-34640.zip

4. Change to the hotfix directory:

   cd vxfm-34640-3.8.4

5. Run the following commands to install the hotfix:

   sudo rpm -Fvh Dell-VxFM-*-3.8.4-*.noarch.rpm

6. Reboot your PowerFlex Manager VM:

   sudo shutdown -r now

7. Verify that the hotfix was installed:

   sudo rpm -qa | grep -i puppet-module-vmware-vcenter
   sudo rpm -qa | grep -i asm-deployer

• This hotfix is version specific and only applies to PowerFlex Manager 3.8.4.
• This issue is resolved in PowerFlex Manager 3.8.5.