Dell ePSA Error Code 2000-0620 on the Latitude 5420
Summary: Latitude 5420 displays Dell ePSA error 2000-0620 when running ePSA or SupportAssist. No failure has occurred with the network connection, this is a false positive.
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Symptoms
After running Enhanced Pre-Boot System Assessment (ePSA) or SupportAssist error 2000-0620 appears, however no functional failure has occurred.
Cause
The error is the result of a challenge identified with the Dell BIOS.
Resolution
Update the BIOS version to BIOS 1.29.0 or later to resolve the error code. Information on how to update the BIOS is detailed in BIOS Update Guide.
Affected Products
Latitude 5420Article Properties
Article Number: 000216528
Article Type: Solution
Last Modified: 13 Nov 2025
Version: 4
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