PowerEdge: Samsung PM883a SSD firmware reports ERRORMOD and 0GB
Summary: This article explains a scenario when a Samsung PM883a SSDs with HG57 or earlier firmware versions may report ERRORMOD and turn to 0GB under rare situations.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Samsung PM883a SSD with HG57 or earlier firmware versions may report ERRORMOD and turn to 0GB under rare situations. When the issue occurs, the failed drive may become inaccessible, and the data are lost.
This issue was initially reported from Dell/Nutanix solutions with Samsung PM883a drives installed.
Cause
The issue has been identified as firmware issue from HG57 and earlier versions, which had been addressed in HG58 and later versions.
Resolution
It is highly recommended to apply the firmware version HG58 or newer at the earliest maintenance window.
For Dell/Nutanix solutions, the HG58 firmware version was provided by RIM release 2.5. Dell engineering recommends running Nutanix LCM with the latest RIM releases to update the Samsung PM883a drive firmware to prevent this issue.
If the driver has already failed, proceed with hardware troubleshooting and replacement, or escalate to the Dell support team for assistance if needed.
Affected Products
OEMR R250, OEMR R350, OEMR R450, OEMR R540, OEMR R550, OEMR R640, OEMR R6415, OEMR R650, OEMR R650xs, OEMR R6515, OEMR R6525, OEMR R660, OEMR R740, OEMR R740xd, OEMR R740xd2, OEMR R7415, OEMR R7425, OEMR R750, OEMR R750xa, OEMR R750xs, OEMR R7515
, OEMR R7525, OEMR R840, OEMR R940, OEMR T140, OEMR T150, OEMR T350, OEMR T440, OEMR T550, OEMR T640, OEMR XL R6615, OEMR XL R6625, PowerEdge M640, PowerEdge R250, PowerEdge R330, PowerEdge R350, PowerEdge R450, PowerEdge R530, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R840, PowerEdge R940, PowerEdge T140, PowerEdge T150, PowerEdge T350, PowerEdge T440, PowerEdge T550, PowerEdge T630, PowerEdge T640, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex appliance R7525
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Article Properties
Article Number: 000216746
Article Type: Solution
Last Modified: 10 Jul 2025
Version: 3
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