NetWorker: BMR fails with "Server Rejected credentials"
Summary: BMR fails with "Server Rejected credentials"
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Symptoms
A Windows Bare Metal Recover (BMR) performed through NetWorker fails with "Server Rejected credentials".
The following items have been checked and confirmed ok:
BMR still fails with "Server rejected credentials."
WinPE_Wizard.log shows the following:
The timestamps in the log are correct. However, the date in the log messages is wrong and appears 1 month past the current date.
The following items have been checked and confirmed ok:
1. Time, date, and time zone are all set correctly on the Wizard Welcome screen.
2. The firewall has been disabled using:
2. The firewall has been disabled using:
wpeutil disablefirewall
3. Peer information cleared with server and all storage nodes
BMR still fails with "Server rejected credentials."
WinPE_Wizard.log shows the following:
[INFO] WelcomePage.collectPageData(): Successfully retrieved user input for page values: date = YYYY/MM/DD, time = HH:MM:SS, time zone = (UTC-0#:00)
[INFO] WelcomePage.pageDoneAction(): Date and time not modified, skipping the setting of the date and time.
The timestamps in the log are correct. However, the date in the log messages is wrong and appears 1 month past the current date.
Cause
This issue is under investigation by Dell NetWorker engineering
Resolution
Workaround:
On the Welcome screen, modify the date to one ore more days before. This should allow the BMR to get a response from the Networker Server, and a list of eligible savesets should be listed on the next screen.WinPE_Wizard.log will now show:
[INFO] WelcomePage.pageDoneAction(): Successfully completed page done action: setting date & time
If you set the date to 1 month before the current date, this should return the correct date in the WinPE_Wizard.log.
Article Properties
Article Number: 000217471
Article Type: Solution
Last Modified: 21 Sep 2023
Version: 2
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