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Dell Pro WL3024 or Dell Pro Premium ANC WL7024 Wireless Headsets Not Detected in Dell Peripheral Manager When Using Bluetooth Connection

Summary: This article provides information about the Dell Pro Wireless Headset WL3024 or Dell Pro Premium Wireless ANC Headset WL7024 behavior with Dell Peripheral Manager.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Dell Peripheral Manager (DPeM) may not detect the Dell wireless headset when connecting it to their computer using Bluetooth connection.

Affected Headsets:

  • Dell Pro Wireless Headset WL3024
  • Dell Pro Premium Wireless ANC Headset WL7024

Cause

DPeM version 1.7.0 and below does not support Bluetooth for Dell Pro Wireless Headset WL3024 or Dell Pro Premium Wireless ANC Headset WL7024.

Resolution

Updating to DPeM version 1.7.2 or later on the computer resolves the issue. To download and install DPeM, reference How to Download and Install Dell Drivers.

Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile Workstations, Dell Pro Wireless Headset WL3024, Dell Pro Premium Wireless ANC Headset WL7024
Article Properties
Article Number: 000219052
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  8
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