Dell Encryption Gets Stuck and Shows "Provisioning keys and policies for logged in user"

Summary: This article provides information about Dell Encryption getting stuck and showing "Provisioning keys and policies for logged in user" error message.

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Symptoms

Affected Platforms:

  • Latitude 7030 Rugged Extreme Tablet

Affected Products:

  • Dell Encryption

Dell Encryption user interface stops after setting Password.

Configuring for Encryption

Cause

The current Trusted Platform Module (TPM) library that is in use is causing some issues. We must change the entire TPM library.

Resolution

The issue is no longer reproducible, after installing Microsoft KB5032190 (22H2 22621.2715 / 23H2 22631.2715).

Affected Products

Dell Encryption, Latitude 7030 Rugged Extreme Tablet
Article Properties
Article Number: 000219478
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  6
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