NetWorker: Dados indisponíveis devido a problemas do RabbitMQ no Windows Backup Server

• O software de servidor do NetWorker é instalado em um servidor Microsoft Windows.
• Após um upgrade recente do servidor do NetWorker, os serviços são iniciados; No entanto, o nsrwatch e o NetWorker Management Console (NMC) não mostram nenhum backup e os backups iniciados manualmente falham.
• A janela de alertas do NMC e o relatório gstd.raw do NMC:

Linux: /opt/lgtonmc/logs/gstd.raw
Windows: C:\Program Files\EMC NetWorker\Management\GST\logs\gstd.raw

ERROR generated: "Message bus unable to open socket connection to host 'BACKUP-SRV' on port 5672: a socket error occurred" in file "D:/views/nw/19.8/nsrwebui/modules/nsm/gstnsm.c" line #11364

NetWorker: Como usar nsr_render_log

• A porta 5672 ou 5671 não está ouvindo o servidor do NetWorker:

nsrports -t localhost -p PORT
netstat -ano | findstr PORT

• Executei o comando para iniciar o servidor rabbitmq e esse era o resultado:

Configuring logger redirection
Logger - error: {removed_failing_handler,rabbit_log}
13:46:52.589 [error] Error in process <0.206.0> on node rabbit_prelaunch_3804@localhost with exit value:
{eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]}
13:46:52.589 [error] Supervisor inet_gethost_native_sup had child at module inet_gethost_native at <0.206.0> exit with reason {eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]} in context child_terminated
13:46:52.589 [error] gen_server inet_gethost_native_sup terminated with reason: {eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]}
13:46:52.589 [error] CRASH REPORT Process inet_gethost_native_sup with 0 neighbours exited with reason: {eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]} in gen_server:handle_common_reply/8 line 805
13:46:52.589 [error] Supervisor kernel_safe_sup had child inet_gethost_native_sup started with {inet_gethost_native,start_link,undefined} at <0.205.0> exit with reason {eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]} in context child_terminated
13:46:52.605 [error] Error in process <0.206.0> on node rabbit_prelaunch_3804@localhost with exit value:
{eacces,[{erlang,open_port,[{spawn,"inet_gethost 4 "},[{packet,4},eof,binary]],[{file,"erlang.erl"},{line,2258}]},{inet_gethost_native,server_init,2,[{file,"inet_gethost_native.erl"},{line,184}]}]}
13:46:52.636 [error] 

13:46:52.636 [error] BOOT FAILED
BOOT FAILED
13:46:52.636 [error] ===========
===========
13:46:52.636 [error] ERROR: epmd error for host BACKUP-SRV: {could_not_start_server,inet_gethost_native} (unknown POSIX error)
ERROR: epmd error for host BACKUP-SRV: {could_not_start_server,inet_gethost_native} (unknown POSIX error)
13:46:52.636 [error] 

13:46:53.647 [error] Supervisor rabbit_prelaunch_sup had child prelaunch started with rabbit_prelaunch:run_prelaunch_first_phase() at undefined exit with reason {epmd_error,"BACKUP-SRV",{could_not_start_server,inet_gethost_native}} in context start_error
13:46:53.647 [error] CRASH REPORT Process <0.151.0> with 0 neighbours exited with reason: {{shutdown,{failed_to_start_child,prelaunch,{epmd_error,"BACKUP-SRV",{could_not_start_server,inet_gethost_native}}}},{rabbit_prelaunch_app,start,[normal,[]]}} in application_master:init/4 line 138
{"Kernel pid terminated",application_controller,"{application_start_failure,rabbitmq_prelaunch,{{shutdown,{failed_to_start_child,prelaunch,{epmd_error,\"BACKUP-SRV\",{could_not_start_server,inet_gethost_native}}}},{rabbit_prelaunch_app,start,[normal,[]]}}}"}
Kernel pid terminated (application_controller) ({application_start_failure,rabbitmq_prelaunch,{{shutdown,{failed_to_start_child,prelaunch,{epmd_error,"BACKUP-SRV",{could_not_start_server,inet_gethost

Crash dump is being written to: erl_crash.dump...done

1. Abra um prompt do CMD usando Executar como administrador.
2. Vá para a raiz do volume.

cd D:\

3. Execute o seguinte comando para mostrar objetos, inclusive objetos ocultos.

dir /a

4. Se um "Programa" for encontrado, exclua ou renomeie o objeto.
5. Repita as etapas de 1 a 4 para quaisquer outros volumes ou letras de unidade.
6. Reinicie o serviço: 

net stop nsrexecd /y
net start nsrd

net start gstd

7. Reinicialize o host na próxima oportunidade.