NetWorker: authc-server database is not updated correctly when updating NetWorker Server to 19.10.0.1

Summary: authc-server database is not updated correctly when updating NetWorker Server to 19.10.0.1 from 19.9.0.3.

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Symptoms

  • authc-server database is not updated correctly when updating NetWorker Server to 19.10.0.1 from 19.9.0.3.
  • After upgrade to 19.10, the \tomcat\data folder contains authcdb.mv.db and authcdb.trace.db The authcdb.lock.db was not created.
  • The authcdb.trace contains the following message
database: flush org.h2.message.DbException: General error: "org.h2.mvstore.MVStoreException: The write format 2 is smaller than the supported format 3 [2.2.220/5]" [50000-220] at org.h2.message.DbException.get(DbException.java:212)
  • The authc-server.log contains the following messages:
WARN Exception encountered during context initialization - cancelling refresh attempt: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'dataSourceInitializer' defined in class path resource [serviceConfig.xml]: Invocation of init method failed; nested exception is org.h2.jdbc.JdbcSQLNonTransientConnectionException: Unsupported database file version or invalid file header in file "D:/NWS/nsr/authc-server/tomcat/data/authcdb.mv.db" [90048-220]
ERROR Context initialization failed
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'dataSourceInitializer' defined in class path resource [serviceConfig.xml]: Invocation of init method failed; nested exception is org.h2.jdbc.JdbcSQLNonTransientConnectionException: Unsupported database file version or invalid file header in file "D:/NWS/nsr/authc-server/tomcat/data/authcdb.mv.db" [90048-220]

 

 

Cause

Procedural issue; The NetWorker 19.9.x installation was removed (uninstalled) first followed by an installation of NetWorker 19.10.

Resolution

You can use the NetWorker-19.10.exe to update the NetWorker Server software without first removing the previous version of the software. When installing the NetWorker Server software, the installation also installs the NetWorker Client, Storage Node, Block Based Backup (BBB), NetWorker Authentication Service, and Extended Client software. 

1. Log in to the target host with a user that has administrator privileges.
2. If the NetWorker Server is also an NMDA client, remove the NMDA software.
3. Download the NetWorker software package from the Online Support website to a temporary location. The package name is nw1910_win_x64.zip.
4. Extract the NetWorker packages found in nw1910_win_x64.zip to a temporary location on the target host.
5. In the directory that contains the extracted NetWorker software, run NetWorker-19.10.exe.

Additional Information

The Dell NetWorker 19.10 Update Guide is available from this link -

https://dl.dell.com/content/manual33150106-dell-networker-19-10-update-guide.pdf?language=en-us

Article Properties
Article Number: 000223685
Article Type: Solution
Last Modified: 08 Apr 2024
Version:  1
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