Connectrix MDS: Error "Failure: Save status: The requested item was not found"

Summary: Received "Failure: Save status: The requested item was not found" message when generating the rum report with the license transport method turned OFF.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The license transport method is turned OFF with no license feature enabled on the switch when generating the license usage (RUM) report.
switch(config)# license smart transport off
switch(config)# exit
switch# copy running-config startup-config
switch# show lice all | grep -A 2 Transport
Transport:
    Type: Off 
switch#  license smart save usage all bootflash:all_rum.txt
Failure: save status: The requested item was not found

Cause

For switches shipped with version 9.2(2) or later, license usage data may not be generated. Request for "license smart save usage" command when no usage is present on the switch results in the failure message. 

A Cisco Issue is reported with no known Fixed Releases. Subscribe to CSCwb13861 for notifications.

Resolution

Workaround:
Enable the license feature on the switch to work around the failure message. This makes the switch out-of-compliance from the CSSM perspective since the license was never purchased for this switch.

Enable a feature first, for example for the Enterprise license:
switch# config
switch(config)# feature ivr
If the show license usage command shows "ENTERPRISE_PKG" count in the list, then go to generate the RUM report.
switch(config)# sh lic usage
License Authorization:
  Status: Not Applicable
(ENTERPRISE_PKG):
  Description: MDS 9200 series Enterprise package
  Count: 1
  Version: 1.0
  Status: IN USE
  Enforcement Type: NOT ENFORCED
  License Type: Generic
switch(config)# license smart save usage all bootflash:all_rum.txt
Success: Saved in bootflahs:/all_rum_txt.
If the show license usage command does not show any license usage, use another license feature for license usage count and then generate a RUM report.
switch(config)# feature ivr
switch(config)# show feature |grep ivr
ivr                  1        enabled
switch(config)# show lic usage
License Authorization:
  Status: Not Applicable
Here is an example using port-security feature to enable and generate a RUM report as there is no license usage seen when the IVR feature is enabled.
switch(config)# show feature |gre port-security
port-security        1        disabled
switch(config)# feature port-security
switch(config)# show feature |gre port-security
port-security        1        enabled
switch(config)# sh lic usage
License Authorization:
  Status: Not Applicable
(ENTERPRISE_PKG):
  Description: MDS 9200 series Enterprise package
  Count: 1
  Version: 1.0
  Status: IN USE
  Enforcement Type: NOT ENFORCED
  License Type: Generic
switch(config)# license smart save usage all bootflash:all_RumSW1.txt
Success: Saved in bootflash:/all_RumSW1.txt.

Note: Port-security and IVR feature is enabled to generate the RUM report. Ensure to disable these features if they are not in use.
Article Properties
Article Number: 000224720
Article Type: Solution
Last Modified: 08 May 2024
Version:  1
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