Connectrix MDS: Error "Failure: Save status: The requested item was not found"
Summary: Received "Failure: Save status: The requested item was not found" message when generating the rum report with the license transport method turned OFF.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
The license transport method is turned OFF with no license feature enabled on the switch when generating the license usage (RUM) report.
switch(config)# license smart transport off switch(config)# exit switch# copy running-config startup-config
switch# show lice all | grep -A 2 Transport Transport: Type: Off switch# license smart save usage all bootflash:all_rum.txt Failure: save status: The requested item was not found
Cause
For switches shipped with version 9.2(2) or later, license usage data may not be generated. Request for "license smart save usage" command when no usage is present on the switch results in the failure message.
A Cisco Issue is reported with no known Fixed Releases. Subscribe to CSCwb13861 for notifications.
A Cisco Issue is reported with no known Fixed Releases. Subscribe to CSCwb13861 for notifications.
Resolution
Workaround:
Enable the license feature on the switch to work around the failure message. This makes the switch out-of-compliance from the CSSM perspective since the license was never purchased for this switch.
Enable a feature first, for example for the Enterprise license:
Note: Port-security and IVR feature is enabled to generate the RUM report. Ensure to disable these features if they are not in use.
Enable the license feature on the switch to work around the failure message. This makes the switch out-of-compliance from the CSSM perspective since the license was never purchased for this switch.
Enable a feature first, for example for the Enterprise license:
switch# config switch(config)# feature ivrIf the show license usage command shows "ENTERPRISE_PKG" count in the list, then go to generate the RUM report.
switch(config)# sh lic usage License Authorization: Status: Not Applicable (ENTERPRISE_PKG): Description: MDS 9200 series Enterprise package Count: 1 Version: 1.0 Status: IN USE Enforcement Type: NOT ENFORCED License Type: Generic
switch(config)# license smart save usage all bootflash:all_rum.txt Success: Saved in bootflahs:/all_rum_txt.If the show license usage command does not show any license usage, use another license feature for license usage count and then generate a RUM report.
switch(config)# feature ivr switch(config)# show feature |grep ivr ivr 1 enabled switch(config)# show lic usage License Authorization: Status: Not ApplicableHere is an example using port-security feature to enable and generate a RUM report as there is no license usage seen when the IVR feature is enabled.
switch(config)# show feature |gre port-security port-security 1 disabled switch(config)# feature port-security switch(config)# show feature |gre port-security port-security 1 enabled switch(config)# sh lic usage License Authorization: Status: Not Applicable (ENTERPRISE_PKG): Description: MDS 9200 series Enterprise package Count: 1 Version: 1.0 Status: IN USE Enforcement Type: NOT ENFORCED License Type: Generic switch(config)# license smart save usage all bootflash:all_RumSW1.txt Success: Saved in bootflash:/all_RumSW1.txt.
Note: Port-security and IVR feature is enabled to generate the RUM report. Ensure to disable these features if they are not in use.
Article Properties
Article Number: 000224720
Article Type: Solution
Last Modified: 08 May 2024
Version: 1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.