PowerProtect : PPDM Backup Level Error Code ABNA0019 & ABN0008 - File Backup fails multiple times Error Codes : ABNA0019 & ABN0008

Summary: Échec de plusieurs sauvegardes de fichiers avec des codes d’erreur : ABNA0019 & ABN0008 ; Impossible de terminer une opération de SNAPSHOT_AND_SLICE car il n’y avait pas de liste de sauvegarde appropriée pour la ressource. ...

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Symptoms

Log PowerProtect Data Manager_8e64#######20cd :
workflow.log: 2024-05-21T00:38:28.836Z INFO [] [pool-27-thread-6] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.b.w.a.BaseActionExecutor.callPillarTask(177)] - NASDeleteSnapshot action request uri=https://localhost:8443/api/v2/nas-backup-request/delete-snapshot, http-method=POST, requestBody = {"workflowTaskId":"f099b390-5413-4363-b4c1-cfcbbe050a14","plcId":"a5888305-574f-4618-a8ae-813240096332","stageId":"3052509a-c3e8-7fd0-770d-61ff75fc6058","assetId":"1084963d-89bd-5dcf-9ad2-53ddfe1a958d","backup":{"options":{"debugEnabled":false,"skipOn":[],"indexingEnabled":true,"continueOn":["ACL_ACCESS_DENIED","DATA_ACCESS_DENIED","FILENAME_LENGTH_LIMIT_REACHED"]},"backupOptions":{"parallelism":8,"operationIds":["978ffa0e-39f0-2127-f57e-c4b0ac21791d"],"isAdhocBackup":false},"backupType":"SYNTHETIC_FULL"}} 
workflow.log: 2024-05-21T00:38:28.844Z INFO [] [workflowExec_161d0a1e-f784-42d5-ae59-97eea89f6f02] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.b.w.e.s.JobExecutionService.lambda$exec_Workflow$12(642)] - Job starts with WORKFLOW DEF: NASDeleteSnapshotWorkflow, PI_ID: 7131dea7-170a-11ef-8bb5-0242ac1800fa 
zuul.log: 2024-05-21T00:38:28.871Z INFO [] [https-jsse-nio-8443-exec-27] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.b.z.f.p.RibbonReadTimeoutFilter.run(62)] - nasdm ribbon ReadTimeout is :90000 
zuul.log: 2024-05-21T00:38:28.871Z INFO [] [https-jsse-nio-8443-exec-27] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.b.z.f.ApiMetricsBaseFilter.logFromPreFilter(35)] - Request begin : 1ab9cd75-33f3-41f2-8dfd-3b4af7c8c070 POST /api/v2/nas-backup-request/delete-snapshot 
nasdm.log: 2024-05-21T00:38:28.877Z INFO [] [https-jsse-nio-9005-exec-99] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.d.e.n.c.RestLogFilter.doFilter(28)] -  Enter RESTful Msg - Method: POST , Path: https://172.##.##.##:8443/api/v2/nas-backup-request/delete-snapshot 
nasdm.log: 2024-05-21T00:38:28.878Z INFO [] [https-jsse-nio-9005-exec-99] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9227f541b60ebe95][] [c.e.d.e.n.c.NasBackupRequestController.createDeleteSnapshotTask_aroundBody2(79)] -  Start: DELETE_SNAPSHOT Controller, deleteRequestResource: class BackupRequestResource {
    workflowTaskId: f099b390-5413-4363-b4c1-cfcbbe050a14
    plcId: a5888305-574f-4618-a8ae-813240096332
    stageId: 3052509a-c3e8-7fd0-770d-61ff75fc6058
    assetId: 1084963d-89bd-5dcf-9ad2-53ddfe1a958d
    backup: class Backup {
        backupType: SYNTHETIC_FULL
        backupOptions: class BackupOptions {
            isAdhocBackup: false
            retentionInterval: null
            retentionUnit: null
            parallelism: 8
            disableProtectionPolicyProcessing: null
            operationIds: [978ffa0e-39f0-2127-f57e-c4b0ac21791d]
        }
De : Nas_8e64207aa0b920cd
snapshotAndSlice.log.gz: 2024-05-20T18:03:28.618Z INFO: [TRACE_ID:9227f541b60ebe95;JOB_ID:8e64207aa0b920cd;TASK_ID:aadba131b219f273] "errorCode": "ABNA0019",
snapshotAndSlice.log.gz: 2024-05-20T18:03:28.618Z INFO: [TRACE_ID:9227f541b60ebe95;JOB_ID:8e64207aa0b920cd;TASK_ID:aadba131b219f273] "errorMessage": "Unable to complete a 'SNAPSHOT_AND_SLICE' operation because there was no suitable backup list for asset 'gbgr'. Unable to create a slice list for the backup because Failed to create slice list for backup: Failed to create slices for incremental backup with error: Failed to reconstruct slice tree from last backup, error: Failed to set generic slice for slice tree re-construction using last backup metadata, error: Failed to find root node slice for path /gbgr/Gruppen1/102000_GB_gesamt/01_Marketing/03_Software/03_IBM.\n.",
snapshotAndSlice.log.gz: 2024-05-20T18:03:28.618Z INFO: [TRACE_ID:9227f541b60ebe95;JOB_ID:8e64207aa0b920cd;TASK_ID:aadba131b219f273] "remediation": "",

Cause

La chaîne de SYNTHETIC_FULL a été rompue avec le message Impossible d’effectuer une opération de « SNAPSHOT_AND_SLICE », car il n’y avait pas de liste de sauvegarde appropriée pour la ressource.

Resolution

Exécutez une nouvelle sauvegarde complète de niveau et les sauvegardes complètes synthétiques (incrémentielles) suivantes se terminent avec succès.
Article Properties
Article Number: 000226107
Article Type: Solution
Last Modified: 21 Oct 2024
Version:  2
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